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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30795 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

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    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 783 Showing 15,641-15,660 of 30,795 reviews
  • Rated 1 out of 5 stars

    Waste of Money

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I bought 2 years of Geek Squad Protection for a Hisense TV. The tv had a manufacture warranty for 2 years. I started having issues with the TV as soon as it got outside of the warranty. Hisense said they couldn’t help so I called Best Buy to see about my Geek Squad Protection, the rep told me it ran concurrently with my manufacturer warranty from Hisense. So I’m not only out the money for a defective TV, I’m out $120 for GSP that didn’t start after my manufacturer’s warranty ended.

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great services for products warranty. I love Best Buy provides this service

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Do it! Worth protecting your stuff

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Anytime I have purchased a protection plan for an item it has eventually paid off

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Never Had to Call

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've purchased several items from Best Buy and purchased insurance for them, but I've haven't had the need of contacting Support for any issue.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice Insurance policy

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Agents were SUPER Helpful.. never thought I would need it .. but glad I purchased

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A must have.

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I have little ones, so this is a necessary thing if you like your electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad is great to have for any problems that you come across.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    .

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    havent had to use it. but we love that they offer it bc we have the worst luck.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Nice

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Extremely helpful when I called in for any help. It’s great to have for the peace of mind

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Good agent

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    Posted . Owned for 1 year when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The agent help me whenever I needed help with my devices, they easily understandable and quick with their job.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty Warranty Warranty That’s Great

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Ideal warranty that’s should be a no brained for anyone whom wants longevity from any purchase

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i have to wait until i have some body to help me bring the tv upstairs. i do get great service from best buy.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always a good idea to have

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    It’s always a good idea to have this protection just in case something goes wrong.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad FTW!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Can't go wrong with the Geek Squad! There to back you up if you need it... But hopefully you won't!

    No, I would not recommend this to a friend
  • Rated 5 out of 5 stars

    Geek

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    always there when you need them, great job and keep it up

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Tv

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    Posted . Owned for 2 months when reviewed.
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Another great tv, love it! Can’t beat a Samsung tv

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    A+

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Worth every Penny, wouldn’t buy anything at best buy with out geek squad warranty

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    great squad

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    incredible! another great service by the awesome geek squad! these guys are good

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Always available

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    i love having IT support on call any time any day....will keep my protection going for a long long time

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great purchase!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great purchase! Geek squad helps all my products stay in working order.

    I would recommend this to a friend