Customer Ratings & Reviews

Geek squad is very good at getting to your issue very quickly. I recomend it !

Haven't had to use this item yet but it's good to know I have it just in case.

The agent stayed with us until we were satisfied that all programs were properly installed.

If you invest in a brand new smart tv, you need the geek squad protection

The squad did a great job and were very helpful in explaining everything.

GREATINCENTIVEFORMAINTAININGALLOFYOURELECTRONICGADEGTS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

We have not had to have any service yet but they have been extremely helpful in answering questions and helping set up our new TV.

For the technically impaired Geek Squad is your new best friend...the protection plan helps me with all my devices...

Totally worth it! Had to have the main board replaced on our tv I dealt with 3 different techs they were all great!

Always recommend to get Geek Squad protection on eligible items.

I purchased the 5-year plan, its a peace of mind buy. Cost was much less than the plans Samsung offers. Hope not to have to use it!

Home bound and so 99.99 is a lot for someone like me on disability. Even though I have been a member for such a long time.

Cannot go wrong with a geeksquad warranty. Avoid surprises and get protected

Great Protection plan. I always buy their protection plan.

Super quick taking the necessary Covid-19 precautions. Friendly and knowledgeable.

Cant beat no questions asked extended warranty. Especially with high dollar items.

Between last week and this week, I have been on hold for somewhere between 5-6 hours trying to get answers on my tv that has been broken since August. I called in the initial repair order on 8/13 and after having to call several times to either Geek Squad or the third party service provider that they gave my repair to, I found out the parts were on back order until 8/31 and they were shipping directly to me. Keep in mind that they ordered parts without ever coming to see my television (it’s 55’ Vizio SmartCast). The third party service provider is horrible at communication. I received an email from Geek Squad notifying me of my appointment scheduled for 9/11. I still hadn’t received the parts by 9/10 so I called to verify the appointment. After being on hold for 45 minutes each time, after calling back several times because I just couldn’t understand why I was on hold for so long, I was finally told that the policy is that if my tv isn’t fixed in 30 days, they would exchange for a new one. The parts were scheduled to arrive on 9/15. I was told that I needed to call back on 9/13 to file the claim since that was the 30 day mark. When I had called on 9/13, the Special Forces employee that I spoke to said he had filed the claim and I would hear from someone in 5-7 days. Then, magically, the parts arrived on 9/13, a SUNDAY! I called back today and after waiting 2 hours for someone to answer the phone, I was told that the parts arrived in 30 days so they would not exchange the tv. This doesn’t make sense to me since the policy is that if it is not FIXED in 30 days, it would be replaced. Now they are back tracking and saying since the parts arrived, they would repair, not replace. The protection plan is a joke.

Was recommended to purchase extended warranty. I hope I will never have to use it.

Insurance policy for new TV. Hopefully we will never need it. But just in case.

I love having protection plans bc you never know what could happen.