Customer Ratings & Reviews

It is a wonderful product to have and I’m glad I purchased it.

We always buy the extended warranty from Best Buy. It always pays off for us. Incredible service after you get past the first round of questions.

I decided to hold off purchasing larger, more expensive TV and wait for latest technology (4K, Curved TV, OLED) to evolve and prices drop. Based on that criteria Brandon from Best Buy pointed me to Samsung's top of line 1080p as less costly alternative, and am very happy with it. Only reason I didn't give a 5 rating, is the relatively poor speakers & sound (I later purchased a sound bar). Otherwise great picture, no motion refresh issues, along with excellent Best Buy sales and support.

After the bad experience i had with my first tv i brought from best buy i almost didn't buy another one.

Agent came over help set up and answer all our questions. He was friendly, personable and patient. Great representative for Best Buy.

I've used this on 2 previous Samsung TVs. All went out at the 2 year mark(both replaced by Geek Squad). Purchased a Sony OLED with 5 year protection and already passed the 2 year mark so all is good!

I purchased the five year warranty on my expensive new flat green 60 inch which was highly recommended by the geek squad, and sales team

The Agents are Fantastic. They go above and beyond to assist with any questions or problems. They have always solved my problems. I can not say enough about their knowledge. They never give up. They work until the problem is solved. THANK YOU TO ALL THE GEEK SQUAD AGENTS!!!!!

I think the Geek Squad protection plan is really good to have. They always resolve any and all your issues or problems you may have. They always give good quality service. Geek Squad is the best protection plan for any and all electronics in general worth paying for and having it.

Purchased a new TV. After 1 year, it had problems. Took it in to the nearest BestBuy and the had it fixed and ready for pick-up within the time they quoted on repair. Very happy with the service! They made sure everything was taken care of and the TV was working as if it were brand new.

We picked up the television and installed ourselves. Super easy, except for configuring the television remote with the cable remote volume.

Haven’t needed it yet but if I do I got another three-four years left in my warranty!

This television has been great for our families movie nights

Geek squad are always very helpful when ive had a problem with trouble shooting something i dont understand. Thwy are very professional.

I Love this service!! Helps with most products in a timely fashion. Tiffany is the best been calling and working with her for the last 3yrs for my home needs!

Excellent service, good recommendations and quality in product..

Great price for warranty, best and affordable warranty cost

Excellent costumer service and outstanding troubleshooting skills for all your needs!!

After moving I needed tv mounted instead of sitting on a cabinet. The service was told to me to be covered under my geek squad warranty but then a tech showed up to “repair” my tv. He then got the mounting service rescheduled a few days later. Although there was some difficulty caused by miscommunication w/Best Buy Customer Service, tv was mounted.

Haven't used the service yet but have in the past and it was good.