Customer Ratings & Reviews

We purchased it with the new TV but have not used the extended warranty yet.

Amazing Customer service just bought a new tv and need an extended warranty

I have not had to use it yet but I like having the insurance.

I always purchase the protection plan. No hassle repairs or replacements.

Seemed like a worthwhile purchase for a new TV, but haven't had to use yet.

I don't recommend anyone to get Geek Squad service for their TV only because they changed what the insurance company will cover. They no longer cover if a TV is damaged by accident from a fall due to small children. Or cracked screens. They only cover if the TV have manufacturer issues inside of the TV. So once its broke by a child, which is the most reason why anyone would do a insurance claim, dont expect to get it fix. You’ll have to buy a new one. Any other Geek Squad service yes. Just not on TV's

Couldnt really tell from the pic, what exactly I had purchased, so not sure if I can give an honest review but here I go…….

I've been in IT in several countries for 25 years, Geek Squad is really not worth anything, I paid extra for it, had the tv sitting in the box, when I went to put it up the screen had a crack in it, Geek squad doesn't cover that so now its a boat anchor. Waste of time don't bother, get your teenage relative to fix it, just as talented more than likely.

Haven't had to use it but I had a bad experience in new Braunfels with a TV I bought that was defective. So I bought this as insurance in San Marco's against the bad experience I had in new Braunfels. I will never enter that store again

I bought this 85” QN90D open-box TV and picked it up in-store. It was poorly packaged, had no accessories, and the screen was damaged from the start. I spoke to over 15 agents in-store, on Twitter, and through Best Buy chat — all said I was responsible and refused to help. Only one agent finally issued a return label after weeks of stress. It took 21 days to get my refund. Be extremely careful with open-box items. Customer support depends entirely on who you get — and most won't listen.

Great. But it’s early to review product as I have just taken delivery

Good product. I already have norton and decided to stay loyal for now.

I got it because..with my previous tv i didnt.....

When I don’t know what’s wrong and need help, they are there for me

having the protection for your expensive electronics is a good idea

Employee did not do a very good job at explaining the coverage, I was interested in accidental damage coverage not basic manufacturer warranty that’s free with the product. I most likely will not be repurchasing this product.

Questions asked and answered. Returns easy and replacement easy

I purchased an open box OLED and didn’t hurt to get extra protection.

The piece of mind, knowing my purchase is protected, well worth the price.

Purchased this 2 year warranty for piece of mind. No issues so far.