Customer Ratings & Reviews

Best security system..amd its for 2 years or 4 years.

Geek is just what it is, what good is it if you have to always bring something in for them to give you any knowledge to how to solve the problem, might as well call a friend.

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

Purchased the protection plan for a printer. Normally I don't splurge for these but this was a big purchase with high maintenance risk so I think it was worth the extra cost.

Buying this really depends on personal preference. At checkout make sure you clarify WHICH protection for your product you want.

Geek squad located in the Yakima city's Best Buy has been a scam before. Took an Apple computer in for repair and they wanted to charge around $300 to fix it. It would also be about a 2 weeks wait to fix. The local computer repair shop fixed it for $60 in 2 and half hours... Geek Squad is a joke.

Sales agent lied about what’s covered. Company does not stand behind the lies their associates tell. Don’t waste your money.

My TV has been seeing issues only a few months after purchasing. Their own support was unhelpful so I came back to Best Buy to help. They said they cannot help me unless TCL has no way of fixing it and even if they did there is no Geek Squad available right now. So because of COVID, I am paying extra for a warranty I will never be able to take advantage of???? Very disgusting practice and it has discouraged me from purchasing anything else at Best Buy.

i would recommended to any high value purchases you do

I added the 2 year plan. Unfortunately my little kid broken the screen and did have the additional protection for damage. If you have little kids buy the additional protection

Horrible service. Rude agents. Worthless coverage. They will not honor the warranty on your TV and you’ll end up getting bad attitude instead of the service you bought. Never buying the Best Buy warranty again.

Was told I could not have this 5 year warranty carry over to the new TV I had to get cause my 58 in Westinghouse decided to shut down completely and was purchased last year. Spoke to someone to ask if the Geek Squad 5 year be elegible for my new SAMSUNG and the woman I spoke to was having a bad day that she just cut me short. Idk, but I had to buy an additional 2 year with this new TV! Also, went to pick it up and the dude in charge of the store pick up was lazy !!! Didn’t care to help me with the tv and was just dragging my box. Hurt my back too! I’m only

DOES NOT COVER EVERYTHING. USE ONCE THEN IT IT OVER WITH!

Problem with these programs is price such high portion of purchase price. Also doesn’t cover universal remote programming which is only issue I have had with items purchased.

THey are helpful... Just takes time to get to an agent who then turns around and hands you off to another agent with long wait times.

Haven't needed to use warranty yet so hopefully it won't fail

Complaint Regarding Order Cancellation and Delivery Handling

Need to cover damage caused by the user it’s not fair I pay 1200 for tv then my baby throw something at it and Best Buy won’t cover that