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Customer Ratings & Reviews

Customer reviews

Rating 4.7 out of 5 stars with 30851 reviews

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Rating by feature

  • Value

    Rating 4.6 out of 5 stars

  • Quality

    Rating 4.6 out of 5 stars

  • Ease of Use

    Rating 4.6 out of 5 stars

94%
would recommend
to a friend
The vast majority of our reviews come from verified purchases. Reviews from customers may include My Best Buy members, employees, and Tech Insider Network members (as tagged). Select reviewers may receive discounted products, promotional considerations or entries into drawings for honest, helpful reviews.
Page 300 Showing 5,981-6,000 of 30,851 reviews
  • Rated 5 out of 5 stars

    No Hassle Awesome plan!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Unfortunately, I have had to use a Geek Squad protection plan a time or two and each time it was no hassle got my refund to purchase a new that same transaction. I've always bought a plan on my bigger more expensive products it and it's been well worth it each time I've had to use!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is amazing

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Great product. To have that piece of mind is the most important thing. I know they will take care if anything happens.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great option!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I love this. I feel like I can trust this and feel confident in my tvs longevity.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Great tv for the price !

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    reasonably priced smart TV for a kids playroom, this one does the job. Looking at the side, the top of the tv is pretty slim, just wished the bottom was as thin, since its visible in this particular room. Also no RCA inputs for a gaming unit, had to use the component input so that used up that input.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Piece of mind to have in case with any issues. Great electronic products coming out every day but harder to fix need a AV TECH for these new electronics.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek squad warranty

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The warranty is definitely worth it. Make you feel secure on purchase

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Had a problem paying

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The cashier was lazy and use my coupon toward the warranty instead of TV. The company almost loss the sale until another representative saw how upset I was and corrected the order. I have used a prior warranty on another tv and their service was excellent.

    I would recommend this to a friend
    • Brand response from GeekSquadSupport
      Posted .

      Hi there. Thanks for sharing this with us. I apologize for the poor experience you had with us recently. This isn't the level of service we aim to give you. We look forward to serving you in the future!

  • Rated 5 out of 5 stars

    Only Protection To Cover OLED Burn In!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Best protection program you can buy for your new OLED.. burn in protection offers incredible peace of mind when using your new TV

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Geek Squad is great!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    The Geek Squad has been there for every and any problem I have had with any purchase from Best Buy. It is easy to make an appointment with them and they always meet the scheduled time.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    protect your investment

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    ALWAYS ALWAYS ALWAYS BUY THE PROTECTION PLANS AT BEST BUY!!!!! It is a no brainer to pay a few extra dollars and protect your investment against defects and just plain old bad luck! And Best Buy makes it super easy!

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Insured

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I honestly can't write a review on this service yet because I haven't used it. Smh I'm hoping i won't have to. But always get insurance in your items.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Protection is the bomb!

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I always get this protection. Geek Squad stands by the protection service. My tv breaks down, I take it in and they stand by the protection. I watch a lot of tv, so I would never be without this protection.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    Always recommend

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I've never had a problem with their protection plans. Amazing customer service, I'd recommend for tvs in particular since sometimes they come wonky from factory.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Flat screen tv

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    We got this protection for our 55 in flat screen tv. We have three kids so getting a protection plan was a must. One little mishap could destroy the TV and knowing I'm protected makes me have a sense of safeness with my investment.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    easy protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Easy to buy but so far we have not had to use it. The only concern so far was handled by the manufacturer.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Cant be beat

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Cant beat the warrenty. Anything happens and the Electonics are covered. Life happens when u lease expect it. Moght ss well be prepared

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Peace of mind

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I usually buy the warranty for the products I purchase at Best Buy. I have used the warranties I have purchased in the past for every one of my washers. I would recommend at least getting the warranty on any washer purchased.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    I’m a dork not a geek so I paid for that service

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I don’t often by service or insurance but once in a while with specific products and needs, it’s a good idea and can be worth the money.

    I would recommend this to a friend
  • Rated 4 out of 5 stars

    My tv's protection

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    I was very satisfied with the additional coverage offered at a reasonable price to me in store when I purchased my vizio television. I highly recommend the additional coverage to ensure your tv is protected against product defect or failure.

    I would recommend this to a friend
  • Rated 5 out of 5 stars

    Helpful

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    Posted .
    This reviewer received promo considerations or sweepstakes entry for writing a review.

    Geek squad has helped fix an issue with the buttons on my tv I'm happy i bought the 2 year warranty for my device.

    I would recommend this to a friend