Customer Ratings & Reviews

Had a dark spot on my previous tv after a year and half. Geek squad gave me close to what I paid for it. The 800 number wanted to replace the tv with a smaller one or give me close to 200 less than what I had paid for..make sure you go into your store if you are not happy! They will take care of you there! I love my store!

They replaced my Tv with no issues. Just had them come out take a look at it and told me they would replace it no problem!

Love the protection plan always get one just to be safe personally i always get it to all my buys on best buy

AMAZING PRODUCTS AND AMAZING SERVICE!!!! I LOVED EVERYTHING ABOUT MY TV AND THE GEEKSQUAD WAS GREAT

Geek Squad replaced my TV with no hassle when it was having issues. Tech came out and saw the problem and immediately got me a replacement.

Geek squad service are too good from best buy I recommend to everyone.

Haven't had the chance to use this service so I guess I made an excellent choice of product

The agents are good people who are professional and good at their job.

Warranty covered a brand new model of our tv when it went kaput. Highly recommend. Installed for free

I have purchased this service agreement several times on different products but it really paid for its self on one television replacement.

Highly recommended we have not had to use it but o like the peace of mind incase I do

having a geek squad protection plan is always worth it. they always help

Protect your investment, used to protect my 65” LG C2, I hope to never need to use this service but it is comforting knowing I am protected.

I purchase Geek Squad Protection Every Time I buy a new system I sleep better at night knowing that I’m covered if anything were to Happen

Geek Squad protection is always a plus. Had an incident from the past. A defect appeared months after ownership-Item was replaced with no hassle. It is a pleasure doing business with a company that stands behind what they sell!

Excellent. I have purchased it many times. Used it on a smartwatch and tv. Both times super easy. No questions asked store credit. Gotta love Best Buy. Always top notch customer service.

Got this 55” tv on deal of the day and I gotta say it has a way nicer picture than my previous 65” tv. Sony Oled has never disappointed me. Can’t wait to get my hands on a much bigger one.

My washer comes with a 1 year standard warranty and a 10 year on the motor. This gives me the satisfaction of having 5 years of service with peace of mind. I used this once and Geek Squad was able to come out and do the repair without additional charges.

My washer comes with a 1 year standard warranty and a 10 year on the motor. This gives me the satisfaction of having 5 years of service with peace of mind. I used this once and Geek Squad was able to come out and do the repair without additional charges.

Haven't needed yet and hope I don't! But I learned my lesson to have it on standby.