Customer Ratings & Reviews

This 2 year protection plan came in handy once my tv stopped working almost 2 years to the purchase date. Geek Squad mailed it out to be diagnosed and within 2 days I received an email that my device would be replaced. I went in and was given a gift card.

My Geek Squad agent, Tayson, was on time and knew exactly what he was doing! Great job, Thank you!

We have always added geek squad service warranties to every product that buy. Geek squad has also been very helpful over the years when taking care of any product issues.

I got this on an Insignia TV. Great value for 5 years. So far I have not had to use it, but if I do, the price was well worth it. I would encourage everyone to get one, especially for a TV.

Easy to buy but so far we have not had to use it. The only concern so far was handled by the manufacturer.

I'm finally writing a review for this tv. I had a thunderstorm about a few months after purchase and the quality of the tv hasn't been the same. I reached out to best buy to come fix my tv and just like most of you said, I had to contact Hisense to come out. because of the Manufacture first year warranty. Three tv specialist have been to my home and nothing has changed. The picture isn't sharp/clear at all anymore. I was told that I have to deal with this tv until after the one-year warranty is over. I couldn't believe I had to wait this long to enjoy my tv. Withing this timeframe I went back to best buy and brought another 85-inch tv which I'm happy with. I agree with one of you said, why did I pay for a 5-year warranty when it really a 4-year warranty? My one year is coming up, and I hope best buy can take care of their loyal customers. But I wouldn't recommend this tv for anyone. The worst tv I ever brought.

My tv was mounted and installed by two of the most intelligent agents they could have sent my way. I felt very comfortable having them to work in my home. The patient they had explaining the ups and downs of have to maneuver through the channels was a plus.

Geek squad has always been great to help and Diagnose and repair what I needed.

They helped answer all questions an used them in past if product not fixed either replaced or a full refund on gift card

I always try to buy all my electronics with the Geek Squad Protection. The last time it was kind of a hassle while bringing my grand Baby’s broken iPad by they finally worked things out. The only issue I had encountered

Love Geek Squad! Makes returns easy. Trust buying from Best Buy due to Geek Squad extended warranty. Love 5 year for TVs.

Haven’t used it yet but good to know I have it in my back pocket!

I always purchase an extended warranty on products I purchase from Best Buy. In the past if the product fails I would return the damaged product back to the store without any hassle at all. They would either exchange, refund or order me something newer if the old product had been discontinued. I rated the extended warranty a 4 because Best Buy extended warranty is a little higher than Sam's extended warranty on televisions or some other electrical products.

Haven’t had to use it yet but have had geek Squad service several times in the past year and frankly, where I am, they’ve been so good that I always try to purchase through Best Buy.

Get it! Get it! Get it! Trust me if you have a very active household this is a great buy for you and your family!

I have never had to use the warranty it is just good to have if u need it

All products with warranty is always good to have if something goes wrong

Geek Squad protection is always a plus. Had an incident from the past. A defect appeared months after ownership-Item was replaced with no hassle. It is a pleasure doing business with a company that stands behind what they sell!

I would have given 5 stars because the protection is good but Best Buy in store customer service tried to make me pay twice for Geek Squad protection if my son hadn't noticed

I purchased these plans for every product I buy from Best Buy