Customer Ratings & Reviews

Usually, I never get the extended warranties, but in today's age of electronics, its a sound investment.

They had to come several times to fix the problem with a controller and could have done a better job with education on use of item but overall they performed well on fixing my problem. THe third visit technician was very knowledgeable and permanently fixed the difficulty with the remote controller and there was no extra charge for the last two visit. If you use them don’t be afraid to call them back if not working perfect.

Definitely worth the money after 2 years my other TV suddenly started acting up very strangely they replaced it outright brought me a brand new one right to my house I think that says it all

Great experience with the store. Definitely returning go to this store more often

Super helpful to have - I've heard horror stories of tvs breaking in moves

I'm so glad I purchased the extended warranty when I bought my 55" insignia Fire TV. I had to exchange for another one after a month and then exchange again for an upgraded brand.

It great to have this support it really good when you have questions

So far my tv and the service provided has been pretty good

After spending over a grand on a 55 inch Sony Oled tv, the 5 year protection is a MUST HAVE for added peace of mind. This gives you an additional 4 years after the 1 year manufacturer's warranty expires. To me, this was a "no brainer" and since the TV was on sale with 900 dollars off the MSRP, the 5 year plan even cost me less.

Hopefully i will never use this but its there if needed

Havent used them yet but I have in the past great service

I always get my Best Buy items covered with Geek Squad. However, the turn around to have something repaired needs be improved upon. I have an 82 QLED, that failed on my on the 11th month of the manufacturer warranty. So I'm at the mercy of Samsung throwing parts at it and Geek Squad scheduling appointments until the issue is resolved. By the time the techs come back out to my house it will be two months of waiting.

Very knowledgeable and friendly, answered questions so that I can understand more about Tech. I was able to set up myself, thanks to them! Really like BEST BUY, thats why i puchased my second TOSHIBA FIRESTICK from there.

I'm an electronic dummy. I'm still stuck in the 70's and 80's. Like an old Hippy. This Insignia Fire TV I purchased leaves me in Awe. I am so happy with it it works great

Nothing better than security when buying a bigger appliance. The few times I've had to use my protection plans have been very easy to manage. Best buy is great with the service they do.

It was very good experience in the store employees cooperate and the way they display the items it is so good

I had the 5 year protection plan on my GX 77” oled and had issues with the tv. Geek squad tried a repair which didn’t work so they replaced the tv with a new G3 77” oled. I would recommend this plan (which I got again on this tv)

Have not had to use yet, but Best Buy sells warranty based on sale price, not original price , so it is an INCREDIBLE value. If you buy your item on sale, open box, or Clearance, don't hesitate to make the investment in the warranty. My TV was on sale for $399 from $749 and warranty was probably of what it would have been if not onsale.

It’s always to add their warranty cause they always take care of the item without question!

Bought it for my Sony which probably I won’t be using due the Sony brand is an excellent one. But due to so many power outages where I live, I choose to play safe with my Sony. I previously gad for an LG and used once, and it’s a very good warranty.