Customer Ratings & Reviews

Give five stars for the warranty but I have not had to use it, yet. Always hear great things about Best Buy warranties.

Price very competative. Hisense has been good so far but GeekSQUAD was happy to answer questions. Mainly bought because we had to return a SONY and a VIZIO for failures!

I would highly recommend purchasing the geek squad protection. Especially when purchasing open box products. Any issues you have with the product they will take care of with no hassle

The agent did some troubleshooting to get my surround sound system back working correctly. He was knowledgable and showed and explained everything he was doing in simple terms.

Love my TV. Buying last years model and Open Box saved nearly $1,000 from buy this years model!!!!!!

looks and feels nice except for the tv stand. tv stand base is nice and heavy and metal. but the shaft and mount is plastic holding a ~50 pound tv. therefore it wobbles as you set up or whenever you touch. out of the box settings are ok but its annoying to find the right settings especially if you want to get rid of the stutterrinf on fast moving objects. also annoying how intelligent mode is not always the best, so i end up going back and forth between intelligent mode on and off. but when its off you have a myriad of settings to mess around with which gets annoying furthermore. so you either always have to compromise something using their preset settings or adjust/edit settings everytime you watch something different. so unless you are constabtly going to watch the same type of things, you may spend more time than you want messing with settings. the biggest thing that bothered me is when you see bright and still objects, you see like pixels or dots moving. like when u try to see how detailed someones pores are, you also see dots moving so it seems like you have a damaged tv? im not sure how to explain it or if it is a problem but it bothers me.

This geek squad insurance was purchased just in case I had any issues but so far haven’t had any reason to use it

I hope I never need it, but I did buy one. It was not very expensive when I purchased the TV.

Best Buy did well helping me get a replacement for my Samsung 65" TV. They gave me about $450 for my old TV which really helped me be able to get a high quality new one. The warranty was well worth was it cost me to purchase.

The best warranty on the market hands down. I'll always purchase Geeksquad service with my products and has never let me down once. The customer service is excellent and i've never had one issue.

I haven’t had to use my Geek Squad protection yet, but having it definitely gives me peace of mind. Especially given how well the installation went.

Geek squad has helped me and my family so much over the years. I will never forget when my computer was messed up and they helped fix it! Awesome staff and great in store support!

I highly recommend adding Geek Squad when buying from Best Buy. They set everything up quickly, answered all my questions, and made sure everything worked perfectly. Super friendly and professional—well worth it for the extra support and protection!

The Geek Squad agent I had at my house when my old tv died was so nice, really knowledgeable, friendly, and very professional. He answered all my questions about my old tv and more. When there was no hope for the mother board since the tv was 10 years old, he broke the news to me gently and did not try to sell me anything new. Then, of course, I wanted to hear about new tvs! The Geek Squad agent told me what he recommended and I was then really excited to go out to Best Buy and get a new tv since the prices have really come down in the last 10 years. I hate to buy anything unless I need it, so the Geek Squad agent explained all of my options before he would fix my old tv. It was obvious that the motto was "The King is Dead...Long Live the King" as in - the old one had to go and I had to buy a new tv. My purchase experience at Best Buy for the new tv was also really terrific. I did not feel rushed, the agents at the store, like the one who did my home visit, were professional, really patient and super knowledgeable. Thank you, Best Buy! Really appreciate you in the Tech World explaining things to me since I would not have known anything about old or new tvs w/o your Geek Squad agents. They are really well-trained and helpful.

I am happy I purchased the Protection plan, gives you peace of mind abd there when you need ir most.

Excellent services, everything is solved very well.

Greek Squad extended warranty for tvs is worth it. We had a tv go bad after 3.5 three years and received a refund of the price to buy a new one because we purchased the 5-year warranty. The process was easy and quick.

Very nice tv and good quality. I like everything about it and it's perfect size for myself

Great tv. Only wish it had the blackout screen to only listen to sound while i am sleeping.

Having a five year warranty on any electronics these days is a very smart decision. It’s well worth the money because of the product has issues before five years is up. It’s gonna cost you a lot more money to fix it. I would highly recommend getting the five year warranty it has worked well for us.