Customer Ratings & Reviews

Geek Squad has always done a good job repairing our electronic devices.

Getting the extra protection is worth it. I recommend it to everyone.

Not sure how to review a service but in the past it has been good

Keeps our products protected as an extended warranty plus we get great discounts on future products. Beats the price of individual warranties

I always purchase the extra protection for my electronics. I’ve used it in the past and it paid off well!

Never had yo use but 5 years for the price is a great deal.

Purchased 5 year warranty for an open box TCL TV R646. They were professional and helpful when advising on the 5 year warranty. I have no issues with tv so far but good to know I have that extra warranty/coverage in case anything happens.

The Squad really went out their way to make sure I was able to use my GS Warranty to the fullest.. They made sure I was able to purchase a replacement TV after my original wouldn't stay powered on.. They gave me great suggestions on different TV's to purchase with the amount I was given on my store credit..

Would buy again. Treated nicely and fair replacement value.

It was the day before thanksgiving and I turned my tv on and the screen was white. I had only owned it for 13 months. I unplugged it and tried to turn it on and it wouldn’t work. I looked up the number for geek squad and spoke with a really nice person. They replaced my tv for free I just had to repurchase the geek squad for my new tv because it wouldn’t transfer over.

Haven't had to use it yet, however I have never had an issue with using warrany services with Bedt Buy!!

Like a condom for electronics! Protection you need and deserve!

I really don't like the idea of needing additional protection beyond the warranty. But, on a HI-Def TV I felt it was best to buy it. The sale rep told me that Best Buy had recently lowered the price of their service plans and it did seem reasonable for five years. Even consumer articles are recommending a protection plan of new TV's with the expense and hassle of getting them repaired under warranty. I was told that to have LG repair it under warranty if needed be sent to them. If it's true of not, I have read that some plans do require you to ship it to them. A TV is too much trouble to attempt this with. In the last 8 years of flat screen ownership I've only needed 1 repair. It was in the last month of the first warranty I'd purchased and was a good experience.

Never had to use it with my TV,I did use it to replace some Skullcandy headphones, though,it was useful.

Great value for just straight tv watching. Closed caption is big enough to easily to read. Picture quality is good.

I always get my best buy products with extra warranty insurance. Have never had any issues with warranty work. Couple of years back I bought a refrigerator and the ice maker was repaired 3 times. After the fourth time the ice maker broke best buy lemoned the refrigerator and worked up the paper work then told me to pick out a new refrigerator with store credit of the original cost of the faulty lemonade refrigerator. Great investment.

It’s very assuring knowing that if anything happens with my purchases I have a team of courteous professionals that very knowledgeable about the products standing behind me.

I actually worked at bestbuy years ago and protection plans were a hard sell, they are extremely expensive and rarely used, but as an ex employee i also saw customers come in and buy their dream TV just to have a storm pop it a week later, or the most memorable story was a child pouring juice all over a tv as the mom was unpacking it. It’s a sad conversation to have when you know someone has been saving for something and it’s gone in seconds and theirs really nothing you can do. It’s like buying your dream car, wrecking it and taking it back to the dealer and asking for another.... I HATE BUYIJG PROTECTION PLANS but I do it every time now. One day one of these plans is going to pay for all of the plans I’ve ever bought.

Good tv. Really loved the quality of the color....

I get this on everything I buy over $100 due to I've had plenty of things die on me prematurely, after the manufacturer warrantee.