Customer Ratings & Reviews

After having my other TV die on me once the warranty ended figured I would get one with this TV

You can not go wrong by using Geek Squad. They go the extra mile.

It is good to know I can count on Geek Squad to handle of 5 years.

The representative was able to help with issues on phone.

Awesome services Always there, making sure customer is satisfied So far, Getting better in Customer Service

Hopefully the tv i purchased wit never need geek squad protection but if it does I’m glad i purchased it

Always great customer service with geek squad would recommend

Always get the protection plan for your tv. They will come to your house and fix your tv for you.

This is just to protect my investments you jist never know when you need this

Great service and great protection plan . Best coverage

The geek squad is always in the best mood of helping.

i think its worth it to get piece of mind. i've never used them before?

Please do yourself a favor buy this warranty. Its the best in the industry.

always get protection for you devices keeps your stuff safe

Geek squad is very helpful and friendly we love best buy

This coverage appears to be excellent coverage at a reasonable price.

This coverage appears to be excellent coverage at a reasonable price.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

It’s a must get, you’d be foolish not to, no questions asked replacement.

Will come in handy when need easy and accessible and helpful