Customer Ratings & Reviews

Have been a Best Buy customer for over 20 years. They stand by what they sell and the Geek Squad is always there to help. Did not use them for my most recent purchase but would recommend them to assist in TV and surround sound installation to those that need it.

When I tell you that Geek Squad service is flippin AWESOME that's what I mean they really go hard trying to help and if they can't do it then they roll out a new product or a refund......I love me some Geek Squad!!

Haven't used it on the purchase I just made, but have used them before and the service is great. Will always purchase alongside any big purchase.

There guarantee is 100%. Always helpful. There full of knowledge and ready to help you out to 100%approvals

I just purchase the extended warranty, this time I had to get the 5 year since the last Tv I bought it was only for two years and of course the tv broke down just after the warranty expired. So I have not had the chance to utilize this warranty, but the price is very competitive for 5 years so i got it.

A guarantee that it’s going to be perfect is well worth it all

Worth every penny. Great customer service. Terrific personnel.

Good protection for low price. Real piece of mind.

Wonderful technician. He explained everything he was doing and made sure I understood everything. Very impressed with service. On time and very helpful.

My Geek Squad Protection is the best purchase I could have made! I've had to use my plan twice so far since purchasing the TV. Once for the TV wireless capabilities, as the internal connector was not working, and once for the remote when the IR reader stopped working. The Geek Squad provided superior service both times. The wireless issue did take longer to solve, as the part was on back order for some time, but the Geek Squad kept in contact with me weekly to update me on the expected arrival and to let me know they'd not forgotten about me. Wonderful customer service!

We buy this on every TV we buy. Hopefully we won't need it on the new TV! We did use it on our previous TV The Geek squad spent a couple of hours trying to find out what was wrong. Once they figured it out, they fixed it quickly. Very efficient!

Using for my community gym, the residents absolutely love it. Great picture quality. Would definitely recommend

So far so good . No complaints yet. Great service n excellent explanations of the issue n solutions

The warranty better never get used but if it does these ninjas better have my back

I always purchase an extended warranty. Great service.

Good to have for any device inconvenience that may and can occur.

Haven’t had to use this, but have faith in my local Geeks who seem to care and know about these tech items. Don’t really like how the prices of these plans keep getting jacked up.

I have always purchased the Best Buy Protection Plan on big-ticketed items like TVs, laptops that could easily get damaged. I had been advised not to get it as it is a waste of money since products are built to last. But not all products do. For the $500/5yr Protection Plan I purchased in 2010, I have called Geek Squad several times to fix my broken TV. Paid $0 on all those house calls. When they could not fix the TV in my last service call, they replaced it. What did I get? A $1000 credit to go towards the purchase of a new one...Of course, I purchased the Protection Plan, thus this review :)

I'm writing this because LG wouldn't fix my TV that was having ghosting problems , but as soon as the geek squad took a look I got a new TV

Good in-store service. Product was unopened and no box damage.