Customer Ratings & Reviews

Easy to set up works just as advertised and using your amazon account can speed up the process.

The agents offered a warranty on a refurbished TV!

I always buy a Best Buy Protection Plan when I make a larger dollar purchase. It gives me peace of mind and I think it's a great value. I will continue to do this for future purchases.

Can never go wrong with Geek Squad protection. A must have when purchasing tech from Best Buy

It is a piece of mind. Great way to protect your purchase. when something goes wrong with our equipment Geek Squad is there to fix it or replace it.

Have not needed it but got out of peace of mind. Couldn’t be any happier in the case it was need.

I bought the Geek Squad plan to protect two of my Samsung TV purchases. The plan was better priced than the competition and it also offers two more years of protection for a total of five years. Recommend anyone purchase these plans on TV's.

Replaced my television 20 months into my 2 year warranty. The issues the tv had were not fixable

It’s worth it if you purchase something expensive. I bought a tv couple years ago and the screen stopped working a month ago. I had the warranty and they help me get a credit towards a new tv

I got a 75in and in just over a year it showed damage. I made a claim and got my problem fixed the same day

I love the TV. It shows beautifully, the sound is amazing and the size is just perfect for my bedroom. Will definitely buy again!!

I’ve usually had good experiences with Best Buy after sales support even compared to some of the manufacturers. And the simplicity of walking into a nearby store vs dealing with a manufacturer makes this very worthwhile.

Purchased the extra protection for the new TV we purchased as it was inexpensive, that being said it was a "just in case" purchase and hopefully we won't need to put it to the test.

The gentleman at the Geek Squad counter was very helpful with giving me ideas on what could be wrong with my tablet. Although he was unable to fix the problem, he did his best at trying to help and gave me advice for when I contacted Samsung.

I got best return service at in store customer desk, it was truly professional.

Get this on every TV purchase. Great service to have and easy to use.

The service was great! Any questions I had were answered right away.

As always, cannot go wrong with this protection plan! Very reliable and useful when needed and provides peas of kind for all major purchases

I’ve only had to use the service once for a damaged TV. The team was very professional and provided great service. 5 stars.

Good service but the salesman don't seem to have the same story on what it covers or how to use it. I canceled the protection after I returned the product due to it stopping working.