Customer Ratings & Reviews

I love buying the protection packages on items it always give me peace of mind

I havent had to used but you cant beat $4 for protecting the amazon fire stick

There is damage on the laptop that I did not notice until some time after the return window. I went in last week and was offered a smaller screened laptop due to the price of the more comparable one costing more. I cannot wait for repair as I’m in school now, I offered to come back when they had another sale on the other laptop. This week was a la or day sale. I went in to exchange it, as that’s what offered less than 7 days prior. They refused to exchange it. Told me to come back during school break around Christmas. This coverage alone was $795, and I have wasted so much time and dealt with disgusting behavior from a store rep who did everything to refuse exchanging my laptop. I will NEVER purchase ANYTHING ELSE from best buy!

My wife should not have purchased this. I was surprised it was offered for something so cheap.

Hopefully I don't need it but it's always good to have a service plan

Nice to have. Nice to have. I’ve to have. Nice to have

I recommend purchasing protection for your electronics

It's always good to have protection. It's worth it for the price.

I haven't check it yet N. Good luck with the new version and

This is a good deal for protection on expensive tech items.

Works a 100 times better than chrome cast well worth it.

Get the warranty, it's worth it. I got mine half a year ago and it's still running great.

This is great service and great to at least have for unexpected it situations. So far I have no issues or encountered bad experience yet.

They don't do much at all I ask for help and anything or everything I ask for help with they don't do worthless

I feel safe knowing I have this service but it can sometimes be a hassle to get things sorted out if need be

I don't know. Can the geek squad tell me how I can use it without high speed internet? If so I will give it a higher rating

I'm glad I have a four year warranty on my device but strangely it's classified TV not game system

I purchased a protection plan for the Roku Ultra I just bought, and it was a waste of money. I called with a problem, and the Geek Squad "professional" set me up the following Tuesday for an in-home appointment. But I waited all that assigned Tuesday and no one showed up. Then I received a notification from Best Buy that it was for the NEXT Tuesday. The man who came out knew nothing about Rokus, because he was a TV repairman (I have GS protection on my TV, too). He made a bunch of promises, kept none, and left without helping. So, I got a replacement Roku, and it has the same problems as the first. The only use in buying a protection plan on a small device is that you can get it replaced for up to 2 years (or 3, or 4, depending upon your plan) if it should break down. But don't expect much in the way of service otherwise. I buy the protection plan on everything I buy from Best Buy, and so far, everything I have bought in the last 10 years has needed at least one repair... so the extra cost has been worth the money. But not so much on the Roku Ultra.

I’m excited for the extra warranty for the product if anything pup I can return or replace the product.

So far been great been with Best Buy 17 years only one time did I have any issues