Customer Ratings & Reviews
Customer reviews
Rating 4.8 out of 5 stars with 896 reviews
(896 customer reviews)Rating by feature
- Value4.7
Rating 4.7 out of 5 stars
- Quality4.8
Rating 4.8 out of 5 stars
- Ease of Use4.6
Rating 4.6 out of 5 stars
to a friend
Rated 3 out of 5 stars
Geek who?
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Not sure why I'm being asked to review Greek squad. I've never used it but I'll take the 25 points lol.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Roku
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I can't seem to speak with a real person, its always an automated response
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
It works well
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.It is serviceable and does what it was purchased for. I do not regret buying it
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Just In Case
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Don't need 'em yet, But keep them on speed dial !!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Unsure
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Have not had to use this but Nice to know if we need it we have it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
First time user
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.First time using Geek Squad. I hope it is a good experience
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 3 out of 5 stars
Good plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.As long as I have this plan I can get my item fixed or get a new one
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 3 out of 5 stars
Never used
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I love Geek Squad but I never used it on this device. Good protection to have though.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Software only
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Haven’t been able to use in last three years because every time I ask I get it is software coverage only
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendBrand response from GeekSquadSupport
Posted .Hello Yianni – Our 4 year Standard Geek Squad Protection plan should cover hardware issues on your television. Please give us a call at 1-800-GEEKSQUAD (1-800-433-5778) to see if we can get you support under that plan. Depending on the size of the television we may send someone out to your home or set up a reservation for you to visit your local Best Buy.
Rated 3 out of 5 stars
Ok
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Must have if you buy something for piece of mind get it
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Get if reasonably affordable
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Always recommend this warranty if priced right its hassle free and nakes it worry free in your mind if the device goes bad
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Tech issues and connectivity
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Had issues with this connecting and the advertised ‘better WiFi connectivity’ didn’t work any better than my older Roku from before. Now I need to get it fixed.
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Laptop
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Experience was good, and he was very helpful! I appreciated his assistance!
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
protection plan
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I wanted to exchange this defective item before exchange policy expires and I received an email about the transaction and I noticed my original protection plan for 4 yrs that I purchased was reduced to 2 yrs. best buy told me it was to be a straight across exchange. had my original protection plan for only 2 months!
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
I hope they cover everything!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I have had problems in the past using this warranty but I got it again hopefully the service is better.
This review is from 2-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 2 out of 5 stars
Not convinced iit was necessary
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.With the price of apple tvs dropping, we probably should not have purchased this additional coverage. Not convinced we need it.
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 1 out of 5 stars
Bad warranty!
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Terrible! Won’t fix my item. Won’t replace it since it is out of stock. And won’t give me a similar one without paying more money! They offered a credit but since I use Best Buy rewards certificates, they will only give me back the actual cash I paid. Not the certificate amounts that I rightfully earned. Bad warranty.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
I don’t even remember buying this
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.I’d never buy Geek Squad Protection. I had to go through the BBB years ago to get them to honor a laptop plan I bought after they tried to repair it 3 times and only made it worse each time. The plan stated after 3 failed repairs they give me the money back for the item so I can buy a new one and they wouldn’t honor it.
This review is from 4-Year Standard Geek Squad Protection
No, I would not recommend this to a friendRated 1 out of 5 stars
Membership
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Keep putting put your purchases on my account that and does not belong to me
This review is from 2-Year Standard Geek Squad Protection
I would recommend this to a friendRated 2 out of 5 stars
Good
||Posted .This reviewer received promo considerations or sweepstakes entry for writing a review.Protection plan worth it. Good service and there when needed
This review is from 4-Year Standard Geek Squad Protection
I would recommend this to a friendBrand response from GeekSquadSupport
Posted .Thanks for your positive comments! We appreciate you trusting Geek Squad with protecting your product. We look forward to helping you again. If you have any questions, please feel free to reach out to us either in the store or by calling us at (800) GEEK-SQUAD or (800) 433-5778.