Customer Ratings & Reviews

Makes me feel safe I have professionals that will work on my products.

Thomas and Arthur were the Best Buy representatives that we have dealt with since February 4 other than our sales person, Kiera. They were efficient, professional, and shared their knowledge of all the products. They were patient with us explaining different phases of the TV and the remote. Thomas was Especially very helpful. Kudos to Best Buy for having both men on your team.

When it comes to electronic purchases, I always get the Geek Squad Service Warranty. It has helped on a few purchases bought at Best Buy in the past years.

Excellent service and an affordable solution 10/10 would recommend.

The protection plans are great and the geeks are the best. The other Best Buy customer service personnel (telephone) are horrible, it is bad enough that if Best Buy does not fix that aspect of their customer service it will start to (if it already hasn't) turn customers away. I have already sold all my BB stock due to I am not sure that they care enough to fix what is broken.

Its always been worth getting the warranty because you never know when things will break

If your buying electronics you better purchase Geek squad warranty.

Had some a problem arise with a product. Geek squad took care of it immediately over the phone. Unfortunately had to replace it but they did it fast and without any problems at all!! They exceeded my expectations!

Peace of mind to know we are perfected way past the manufactured warranty as well as the store warranty. Our tv went out after 4 yrs and knowing we’re covered more than the expected life of the product is peace of mind

We have very destructive cats in the house, so it's probably a good investment to have a coverage.

Super great service. I really enjoyed my experience and am very satisfied.

Agent was helpful and reviewed the product failures I was experiencing. Took his time to review if the failures were common to this model. They we’re and replacement for this product was quickly suggested, forms were completed and submitted.

Listen, I won't buy anything electronic without some assurance I'm going to have an exit strategy for when it goes kaput. Geek Squad by far has the best plan in the industry and has saved me from having to shell out major dollars more times than I can count on one hand. Its always straight-forward. You call, tech comes out and assesses the issue. They fix it or replace it... PERIOD!

The warranty plans are good from Best Buy. I had to send off a tv and they couldn’t find a problem with it. Shipped it back to the store and when I picked it up it was doing the same thing. The manager went ahead and gave me store credit for the TV. I love Best Buy’s customer service.

Best buy offers excellent customer service and piece of mind for my expensive tv

insurance is import for your belongs, i would not leave the store with out purchasing it.

So far my tv and the service provided has been pretty good

Worth getting, as it's reassuring to know that your product is in good hands

Got it for protection as my last tv was done after a ppwer outtage at the 3 year mark

Geek squad will answer all your tech questions. Use it as it’s provided with purchase! Thanks Best Buy!