Customer Ratings & Reviews

Love the people. Very friendly. Very knowledgeable. Only problem was that when my daughter broke my tv from hitting it they said that warranty doesn’t cover things like that.

Provides peace of mind for our LG TV and other purchases! At first I debated the value but remembered other TVs going out after 3-4 years and went with this!

I refuse to buy a product over $50 without this. Especially when it comes to tv’s. Most stores only give you a 3-4 year warranty. Best Buy does 5 years and if the tv is over 40”, they will come to you to service it. Can’t beat that. It might be tv’s over 50” these days. Not 100% sure on that part.

Never had issues with the Geek Squad. So far they have done the right thing for the electronics purchased at BestBuy

Have not used as of yet for the TV product. Nor have I used for any purchases. However if something were defective or to go bad, this is a must have for repair or replacement.

Seems expensive for the time frame of coverage. Hopefully will not need to use.

Excellent service with timing delivery door to door

excellent work and service customer service good price

Absolute garbage OS. Won’t connect using Ethernet using a 1Gbps fiber connection. Won’t stay connected on Wi-Fi 6 mesh. Can’t login using TV or app. Won’t update apps because they’re not installed but they’re also installed by default? Can’t add tv as a device because my email is already registered to the device? Replacing with Sony. $4.5k piece of garbage.

Geek Squad protection is awesome. For the large Home Theaters they come out to your home to fix or verify unfixable and they have always been very quick and competent in assisting me with the next step needed. Geek Squad Protection is the best buy I've ever made with you!! Thanks Best Buy.

My TV broke within the 5 years and I’m 10000% glad I got the extra protection. They gave me money for a new TV (due to it was more expensive to fix then a newer one) best part was the price was enough for me to get a bigger TV with the same brand, no off brand cheap stuff, MUST HAVE !!

For higher price items I've always bought extended warranties from BEST BUY. They have great customer service and and support with these warranties if you ever have an issue during the warranty period you purchase....

He was very proffessional. He was very friendly and nice. It didnt take him very long at all to put up wall mount. And he also hooked the tv up to the wall mount. It looks really good. I was very impressed.

Got to have protection on all of your products that you buy it's the best thing ever that Best Buy can offer

Fortunately we have not had to use the geek squad warranty on our new TV. The TV is up in northern Wisconsin so next summer will be when it gets the major use. Got the warrantee is I have had experience with receivers and not getting the warranty. Not so good.

So worth it. Not very expensive and so fabulous when you need it. I’ve popped in for the Geek Squad to answer questions, give me explanations for things that didn’t make sense, help me install programs then understand the nuances, they have run checks as often as I thought my computer was compromised. So helpful, will always have a Geek Squad plan!

We purchased a 65 inch Sony O Led and debated over the 5 year warranty. Since the TV was expensive and had new technology, we decided to go ahead and purchase the 5 year warranty. Hopefully we won't ever need it, but we have peace of mind in case we do. No deductibles either. We feel confident in the plan.

setting up my new television and mount purchase along with my install appt. at my home for my telelvision was easy with the help of the Best Buy Customer Service Representative Margie.

THey're phenomal and know what they're doing. Also very knowldgeable with their prodcuts.

THey're phenomal and know what they're doing. Also very knowldgeable with their prodcuts.