Customer Ratings & Reviews

Repair was good but contacting a person on the phone to make an appointment (or anything else) is extremely frustrating !

Unfortunately, I have taken advantage of these TV Warranties several times, even to the point that I received 2 NEW / REPLACEMENT TVs and would have been out a lot of money for the replacements and work if I had NOT PURCHASED these warranties! The up front price may seem high at the time but most likely would be less that the first service call!

I have had 2 other TVs go bad in just over the factory warranty. At least this way I get some of my money back and of course if something happens sooner then they will repair and/or replace faster than the manufacturer.

Just purchased new TV's, sound bar and network router from Best Buy to get us through self-isolation for COVID-19. Wanting to get up and running immediately, we purchased Geek Squad delivery, install and haul away. they did not let us down and won't let you down either...

Hopefully i dont have to use it but i do like best buy geek squad protection, had to use it on a previous tv and its nice to have

Amazing warranty, i hope i never have to use it but I sat down and spoke to a rep at the store and they answered every question i could come up with. I wish i remembered the guy name but it gave me extra confidence that i made the right decision.

When I bought a new 55" TV I got this 5 year protection plan because it was offered at a good price (and included delivery and setup) and because my 2011 TV (same price range TV) went out after only 4 years..and on which I did not have a protection plan. So far I have not had to use my protection plan but better to be safe than sorry.

This is a must have if you use your TV daily! I replaced my TV with a small cost to upgrade and include the new protection. I will always purchase this with all the TV's I intend to use daily.

Nice to have and have used in past. Easy effortless exchange

Geek squad did a great job in installing my wall mount and TV. I will always use them.

Excellent Service. Told me everything I needed to know

The warranties from the geek squad are always worth the money.

An extended warranty from BestBuy is a great idea for expensive items like refrigerators. I used it once for the ice maker and later when the compressor went out. After a couple of repairs, they decided to replace the whole refrigerator. Thank goodness I bought the extended warranty!

They have been available to me every time I have needed them!!

The geek squad protection is something that is a must for an expensive appliance. I brought one for my sony tv and it crapped out in 1 year and they gave me my money back. I am going to buy it again. Deciding if i will buy another sony...

I buy warranties on all my electronics. If best buy ever got rid of the geek squad warranty id likely never buy another tv from there. But super satisfied

I love this service. It is a must have for peripherals that live around pets or kids. Best bang for your buck if you have headsets or mice dyeing every 18 months

Geek squad is the way to go for all purchases made at Best Buy. Now I know your probably thinking well it's a scam and my product has a manufacturer warranty.... Well that's true but the keyword is manufacturers. They only cover thing typically associated with their parts or process. Typically only for 1 year. Like the title says NO BRAINER

Never have used a protection before, but this time it paid off, and everyone we worked with were excellent.

The agents helped out a lot took care of all the needs, I didn’t score 5 stars it took a while to get eveything done