Customer Ratings & Reviews

Always trust geek squad to protect my tech even though bust buy has great return options available

If I could give it 0 stars I would. I bought a 77" Sony OLED from them a year ago. My previous TV had been broken by a Toddler visiting my house so I asked the sales associate if their protection plan covered a cracked screen like a toddler throwing a balloon weight through the TV. He assured me that it would. Well... we moved and guess what, after taking all the precautions to make sure the TV did not suffer any damage, the screen cracked. Best buy now states they don't cover cracked screens on Sony OLEDs... I was conned into buying an expensive warranty for the sole purpose of accidental damage on a TV that is now useless. Beware, their sales associates don't know what they are talking about. Looking at it in the best light the sales associate sold us the wrong protection plan. In the worst light, he conned us into a membership with basic protection plan to get a bonus or some kind of kickback when what we wanted was the protection plan with accidental damage coverage.

I gave a 3 because the genetleman that I talked to was cordial. I decided to call due to a defect on the ethernet port on my 35" TV. This service is not convenient if you are not close to the store. To use their services, you have to take the merchandise to the store. For customers that are more than an hour away, not convenient. Will not purchase the geek squad plan again.

Great product !! Hope I never have to use it, but good to have.

Always recommend protections plans from Best Buy! They’ve helped me big time after a few years

The warranty is a MUST!!! Just the thought of being covered for everything i buy at BEST BUY. The customer service is GRAND! Fast Friendly service with the attitude.

Make sure you get the protection plus. You will need this if you have little kids.

Did not order this set up service. Was informed that this is a much better warranty and that you stick by it as Amazon does not stick by their warranties.

I always purchase the Geek Squad protection on consumer electronics if the cost of the product is substantial, or if the protection provides for cleaning, replacement, etc. I have used Geek Squad protection a couple of times and was satisfied to receive a replacement product through the local store without having to wait for one to be shipped from a replacement service center, or having to wait for the non-functioning product to be evaluated.

Hope to never have to use this on the TV we purchased for the family room

My husband mounted de rack and TV in the lining room. Love it

Best Buy's Extended 5-year Plan for $179.99, is a bargain, compared to SONY manufacturers Extended 4-year Warranty (max.) -$178.99. And, after reading the fine print in comparison to the 'GEEK SQUAD", without a doubt, maximized service monetarily- BEST BUY was the way go (SONY offered same TV sale at the time).

So happy I purchased this but I don’t think I’ll need it

I have used the Geek Squad for many years and am so very happy with the service they provide. I am not computer savvy, but I don't have to worry about that. I get help from Geek Squad at my Best Buy store, online when I chat with them, or over the phone when I call. How covenient is that! They even bring the "tech lingo" down a few notches so I understand what they are trying to tell me. Couldn't live without them!

Uses it in the past and hope to have a seamless experience if I’m in need again.

Excellent picture and sound. I would recommend this TV to anyone. Great quality and very sturdy stand

Hopefully it never gets used but for the peace of mind it’s definitely worth its weight in gold

The agents are understanding an patient an does excellent work

Great Best Buy coverage which provides tech services, from expert technicians, on the item we purchased. Having our item covered by Best Buy’s Geek Squad gives us total piece of mind knowing that our Best Buy investment is well protected. Great affordable price.

Honestly wasn't aware that the service came with the purchase. Have had some questions about situations with the TV. Have not followed up like I should. When I was asked to review Geek Squad so I called them. They were very helpful and offered to send someone to check out the problem. The Phone Geek and I decided we would make sure the problem wasn't with the cable network or box. We are working with Spectrum on the problem.