Customer Ratings & Reviews

Haven’t used it yet, but have it just in case I need it

Always use GS!! They make everything so simple and worth it!

Very focused on the client satisfaction a plus .. Service expertise..

I buy Geek Squad protection whenever they let me. Better safe than sorry.

nice to have piece of mind when you don't want to worry

Very helpful, priced right, no issues easy to set up

Very good to have for repairs and price is right??

Value right and good to have for repairs??????????

It's always best to get some type of protection for new items such as phones, laptops, and tvs.

When buying expensive electronic equipment you have to get the protection plan, it's worth it in the end.

Great service to have if you buy an exoensive item

GOOD UNIT SO IF IT DOES GO BAD, i WANT IT REPLACED

love having protection on a great product for a long time. always get 5 year protection

I have called or came in and fast help every time! Kind people.

Pays for itself if you ever have to use it since it costs significantly less than a new TV.

It's always good to get a warranty on electronic or tech. You never know what could happen.

I purchased a TV with 5 years protection plan. After experiencing a problem, I contacted Best Buy, expecting support through the 5-year protection plan I purchased. To my surprise, they told me their protection doesn’t start until after the 1-year Samsung warranty ends, and refused to take responsibility. I then had to go through Samsung, who eventually admitted they couldn't fix the issue and ended up refunding me for the TV and taking it back. When I returned to Best Buy to get a refund for the protection plan (since the product was no longer with me), they said it was already "in use" and deducted money for the days that had passed, even though they never actually provided any service or support. they refused to give me support and pushed me to contact Samsung. Don’t trust Best Buy. They sell expensive products, and even if you purchase their protection plan, they’ll find a way to dodge responsibility. You're better off buying elsewhere.

Love the extra protection the geek squad gives they are awesome

If you have any trouble just call the geek squad and they do everything!!!

Geek squad is a fantastic purchase for your product