Customer Ratings & Reviews

Our less-than-one-year-old TV had a problem and it took them nearly two months to diagnose the problem and eventually have to replace it. Every time I made an appointment, there was about ten days wait and they sent a bad mother board to replace the old one and had to wait another ten days and so on. I was told by the technician that I could keep my original Geek Squad Protection and when I went to the store to get a replacement, I was told that the Protection will be cancelled and I had to buy it if I want to have Geek Squad Protection again. There was no such an explanation when I purchased the original TV. I was not all impressed! They could have organized this a lot better in my opinion! I still recommend to purchase some protection when it comes to TV, but be prepared to wait a long time to solve your issues.

Would absolutely recommend to those not technically knowledgeable on advancing technology.

I talked to geek squad to ask them questions and they knew everything by heart. Love it

We purchased this after an associate told us it would cover any issues with the TV. He lied to make a commission. Thought this was good for 2 years, but 5 months after we purchased, we took the TV in for service because it did not work. Right away service was horrible. He would not fix nor do anything about the problem. We were wasting his time. I asked about having the TV replaced, that was a no. We explained what we were told, he did not care. No manager or corrective issue was taken. We asked about recycling and he wanted additional money for that. Of course the group of employees at the door did not seem to care that were were walking out with a TV in our hand. It must be normal there. Very poor service all around. Not happy that we wasted money on a TV and service that we could not get. I would not recommend that and I would HIGHLY recommend Best Buy training their associates to tell the truth and have a better Customer Service experience.

I would not buy a product without warrenty. The best thing when you need assistances.

The geek squad has always been good to me. I am glad I purchased this as a back up.

Laptop broke and needed a new motherboard. Since it was under warranty, I was able to take to a Best Buy where it was purchased to have the Geek Squad repair. Bad part is they can’t fix them at the store, need to send out for the repairs. Good part, didn’t take too long and I had it back within a week.

So far I have not had to use the Geek Squad. I have heard some good things though.

Its a nice safety net if something goes wrong They will fix it or replace it with a new tv

I haven't had to use this service yet as I have not had any issues with my order

If I'm going to buy quality electronics then I want to be covered. Just in case.

Pay for it and never need it so they make free money

Haven't needed to use them yet, but it's nice that they're available when/if needed.

The service provided worked well. Glad I purchased to protect my computers.

Have not needed Geek Services as of yet. So far so good.

You will need this cover for your item as it comes into play when damages occur

I have use this once before. its was helpful and i got some good information

This tv lags really bad. After resetting multiple times it still lags. Also, randomly shuts down all the time..I literally sljust logged in to make a claim on it. The only good thingI would say is the picture of it.

You just never know when you might need it. Used previously and they are amazing

Well worth the money to get assistance when you need it.