Customer Ratings & Reviews

We are pleased with Best Buy and Geek Squad support. This was an automatic renewal, which we hope to use as little as possible :-)

the only thing i didn't care for is that it took a few days before a tech could help me but when he did, he was very good, informative & polite. i'm glad i signed up with the geek squad!

Good tv for the price. Only issue is a few times I’ve turned the tv on and the volume doesn’t work. I have to shut down tv and wait a little while for it to work again

I got this in case I need it. The reason for my purchasing this was that the reputation of Bes Buy for repairing items is unmatched

We had to use the geek squad protection plan, but we are so glad we bought. They came right out and took care of all that we needed when our TV went out!

Sometimes you just want that little extra protection.

very good service. Always good when you need it. hi

I've renewed my membership for years now. The squad resolves issues immediately and keeps my devices performing at their best.

Hopefully, we will NOT have to use, but if we do over the next4 year college experience; we have it covered! Reasonable price.

I love that the Geek squad is always there. They didn't install it my grandson an son in-law did. I wasn't aware they were to come here

Always purchase the ext warranty. Their service is fantastic. you can always count on them .

My old tv died abruptly and they tried to repair it because it was covered. It couldn’t be fixed so they returned all of my original purchase price! I bought another TV with it. I’ll always get this protection on TV’s. They don’t make them like they used to.

I love the fact they are always on time and nice they on it when it comes to fixing things

All I have to say is this.... why go drop off my computer when I can have them remote join and fix the issues? Not to mention link my printer to the computer.

This is a great tv and I love that it has all of the Apps.

Geek squad rocks. I have warranty on all my products because their service is the best

Best Buy has the best warranty hands down! I have purchased Geek Squad warranties for over 5 years and I feel so good about having that sense of security.

I'm super glad I had this plan. It saved me from paying full price on a new TV. Bad thing is, everything is done over the phone, and NO 2 people tell you the same thing. NO 2 people have any idea what the last person did, or is doing. If you use this: REFUSE a 3rd party to take care of you. Only use a Best Buy paid Geek Squad employee to do any of the work, AND evaluation. I ended up having to go tho the store in person throwing a temper tantrum to get this resolved correctly. Thank God for the store manager, he was a tremendous help. He got done in 2 days what the phone numbers I call couldn't get done in 2 weeks.

I always make sure to get the Geek Squad protection added to all my major purchases. You never know what may happen, so it's best to stay covered. I have never had a bad experience with Geek Squad.

I always get bestbuy protection plans. Great value