Customer Ratings & Reviews

I always recommend getting warranty on any electronic i buy. The geek squad has you covered if you have any issues and they are so very helpful

Fast and quick at getting me set up and working! Everyone is helpful and knowledgeable to answer your questions. Highly recommend!

They mounted my TV with no problem. They took out all the packaging materials and TV box and hauled it off. They answered and showed me how to use the TV. Highly recommend them!

Diagnosed and fixed the issue in about 10-14 days. Much better than using manufacturer. It's about the people, so a big thanks to the technicians. If BB didn't have this, I would buy from another online retailer.

I always get protection on that items that I purchased because you never know what may happen.

Hopefully don't have to use but will be nice to have if I have any problems with my open box item.

Always good to add a protective plan just in case accidents happen

I always get my best buy products with extra warranty insurance. Have never had any issues with warranty work. Couple of years back I bought a refrigerator and the ice maker was repaired 3 times. After the fourth time the ice maker broke best buy lemoned the refrigerator and worked up the paper work then told me to pick out a new refrigerator with store credit of the original cost of the faulty lemonade refrigerator. Great investment.

Invested in a TV protection plan! Well worth just in case!

These warranties are excellent as they are serviced by geek squad which is part of best buy, not a third party which might not respond

55” TV I purchased was 13 months old when the picture went out but there was sound, called Geek Squad and diagnosed over phone, parts shipped to my apartment and service man was here within a week. TV couldn’t be fixed and a replacement TV was ordered, all this during the Covid-19 virus. No replacement available so received a gift card for a new replacement ... Because of COVID-19 it took just over 5 weeks to get the replacement but understandable

Better safe than sorry. Can't tell you how many times getting a warranty has saved me a ton of money.

Very helpful. They make it effortless when there is something wrong

The agent I talked to was very helpful and took care of everything. I was very happy to find I was actually able to get a new replacement TV at no cost. I only had to purchase a new Geek Squad protection plan.

I bought an open box tv. All my purchases at best buy are made with the 5 year warranty. Best bargain by far in this inflation climate we are Experiencing.

With my bad luck with electronics, I felt that I had no other choice but purchase a 5 year warranty.

So far I've yet have to use this warranty. I believe they would do an excellent job if I'd ever have to.

Excellent service and warranty for any electronic item bought, Geek Squad always delivers good service.

I wish I can give 0 stars. The worst experience I’ve EVER experienced with Best Buy and I always have them install stuff. The one guy was EXTREMELY RUDE!!! He didn’t do anything I put in my order and kept saying it wasn’t there. Then they didn’t even finish setting up my tv. If this the type of people they have working with them now I won’t be coming back! From the start to the end the man was Rude, rude, rude!!!! I asked for the cord to be hidden in the order, he said it wasn’t in there (in a snarky tone). I asked for the old tv to be relocated in the order. He said oh no I’ll have to charge you (again in a rude tone). He left without setting the tv up, but honestly I didn’t want his negative rude self in my house any longer anyways. Never again!!!

I bought only the 2 year geek squad service. Hopefully the tv will outlast that, but I purchased due to the likely hood that any failure will probably be an early one and the squad will handle pixel or other failures after the 1 year HiSense warranty.