Customer Ratings & Reviews

Seamless replacement. I had a warrantee issue. They suggested an alternate brand.

I know people don't like having to pay extra for warrenties, but I have used them and Best Buy stands behind them if anything goes wrong. Worth the piece of mind. They vary based on the purchase price of the item.

I've purchased the Sony x900h 85" TV which I had to return multiple times because the TV was defective, at least 3 times. Each time someone was suppose to come to my house to exchange it for a new Sony x900h, Bestbuy always rescheduled my appointment date and time without any notice. So I will wait at home on the appointment date and no one will show up. So I went into the actual Bestbuy store and complained about no one showing up and he said that it won't happened again but it happened 3 more times when no one showed up. So eventually I asked for my money back for the Sony TV because I was so frustrated that no one was showing up to replace my defective Sony TV. Once I got my money back I said I will give it another try and purchased the same TV again, the Sony x900h 85" TV. I got the the Sony x900h 85" and it was having issues also, so I decided to try a different TV the LG CX 77" oled tv to replace the Sony x900h TV, so I paid the $957 difference in price to get the LG CX 77" TV with a warranty. But the delivered date from the time I purchased it was so far apart that I eventually fixed the Sony x900h and decided to keep it and cancel my LG CX 77" TV and it's warranty. I never received the LG CX 77" tv. But since I ordered the LG CX 77" TV, Bestbuy canceled my warranty on my Sony x900h 85" TV. I was refunded the $950 that I paid for the difference for the TV amount but I was never refunded the money for my warranty which was $399. So now I still have the same Sony x900h 85" TV with no warranty that originally purchased. I called Bestbuy several times to either get my warranty reinstalled or get a refund on the $399 so that I could repurchase my warranty for my Sony x900h 85" TV. So I decided to go into the same Bestbuy store. I was waiting at the Cash register while two managers were just talking to each other about cars and random things for about 10 mins, as they just stared at me without even helping me. Eventually I talked with someone at Geek Squad at this Bestbuy store which eventually two of the managers argued with me about this situation, I was just trying to explained to them that I was suppose to receive a refund or reinstate my warranty for the Sony x900h 85" TV. That argument with two managers occurred on July 8 2021. I felt disrespected and humiliated. I've spent hours on the phone and at the store without any proper support. Please help me resolve this issue.

The geek squad is always so helpful and knowledgeable. They are also very friendly.

Geek Squad Protection worked out for me in the past. This is why I bought it again.

The best warranty from any merchant! For my purchased kids TV, its awesome. But kinda pricey if you want to get it for an OLED! But you get what you pay for!

I hope to never need it but if my expensive tv dies hopefully geok squad will be there to live up to the promises

Good warranty to have for my TV just in case something happens to it. Haven't had to use this service yet (hopefully won't), but it's good to have it if my TV ever decides to stop working.

Surround quality and bass are amazing. Mightve gotten too much volume for our house

There is no better use for your money than that spent for a Geek Squad Protection Plan. Not only is it applicable for the equipment purchased but also for two other pieces within the same household WIFI. Thank you Geek Squad for looking out for my continued IT needs.

I wont buy anything from best buy without this amazing service

Very good very nice merry Christmas to all and all a good time

Great service will take of you ……………………………………………..

Great price for two years of protection. Seems worth it to me.

The best warranty. Couldnt fix the tv so it had to be replaced. They gave me my money back and i bought a new one.

Very, very reliable and patient. At first it was difficult to describe concern but they used their cell phone, took a picture and sure enough they were able to detect problem!

Great picture,great sound i couldn't be happier with it.

Still haven’t took a chance to experiment how geek squad work, but since I order a big 70in screen smart Samsung tv I realize that I do needed to get insurance on it in case it breaks or it gets damage accidentally.

Your investment is protected with this extended warranty. We just used it to exchange a covered 43" 4k UHD TV andit was a no hazel no fuss exchange process.

Easy to figure out how to work and downloaded all the apps I like so far. Enjoying all my free shows still. Haven't had to call them yet but good to have thr protection just in case.