Customer Ratings & Reviews

Always get a warranty on all your purchases. I love the Geek Squad. They are always available to assist when the problem goes wrong with your electronics.

It is nice to know my son's tv is protected. Never know what may happen

Had a problem with tv was resolved quickly and professionally

Excellent combo with the TV, pictures are so vivid!!! Makes the game come alive!! Didn't even have to adjust pic or sound!! Amazing quality!! I recommend it to any gamer!! And geek squad keeps it safe too!!

I'm glad i got the protection i needed just in case

I buy Geek squad coverage with everything I buy from Bestbuy that costs more than two hundred bucks! I've actually only had to use the geek squad service once, but it paid for itself that one time for every time I've bought it! A laptop I bought my wife for school died during finals for her master's program and they ended up giving me a new laptop and they were able to backup all of her files and they were very fast with everything, so long story short; if you buy a major appliance or expensive piece of electronics from Bestbuy spend the extra money for the Geek squad service!

They helped me replace a damaged tv and were very easy and efficient to work with.

After doing research on televisions we purchased a LG 55 inch. Brought it back the next day, no hassle return too, because it was just too big for our small living room and the sound was not great either. We exchanged it for a 48 inch Sony Bravia TV. That was the best move we could have made. The picture is crisp, the sound is incredible from the built in speakers, much better than the LG, and it is a SMART TV also. Price was right too. I have to say also that the salesman who helped us was tremendous. Very knowledgeable and courteous. It's nice when you can get answers to questions you don't know to ask. We have never been fans of Best Buy, but I believe this whole experience turned us around. They really know their stuff. Thank You.....

This is a great added service for non technical people like me! I don't have to worry about messing it up as if I did, they would be able to fix it with ease and promptness.

I always purchase Geek Squad protection because they are consistently helpful and make the process easy!

I mounted my TV to a TV stand mount. I purchased the 2 year extended warranty with it. The one thing I didn't know is when you do purchase the extended warranty it runs side by side with the manufacturer warranty which I didn't know it did it that way. I thought it started after the manufacturer warranty ended but it doesn't. So he sure to ask questions about that.

Customer service is absolutely horrible, especially when combined with best buy customer service. I purchased protection plan on a tv from best buy, said tv stopped working. I have been waiting on a replacement tv going on 3 months now, everytime they schedual an appointment to bring a tv and I change my daily plan to accommodate it they send a text telling me I have to reschedule. That in itself takes 20 to 30 minutes. My customer satisfaction with geek squad AND best buy is ZERO. I will not ever purchase anything from either again.

Great tv for the money Apps are great and easy to access Would recommend to anyone Easy to use

Excellent service. great technicians. Very helpful & cooperative. Timely & courteous.

Great customer service! I always appreciate them and the work they do.

It has saved my peasant existence of a life from spending an absurd amount of money for any product. Between defects, wear and tear over time, or bad products overall, the warranty has been very helpful. Between getting my money back, exhanging, or getting store credit, it honestly is one of the only reasons why I even shop at Best Buy.

Fast and easy customer service hassle free experience

Purchase price was excellent. Hopefully I won’t need this but if I do, it will more than pay for itself

Super handy if you are spending big dollars on an item and want it protected.

The pixels in my tv started going out. I called geek squad because I had bought a protection plan on the tv. They set me up a quick appointment to have a technician come out and diagnose the problem. The technician was very friendly and early which was great. All and all I was able to get a replacement on the tv. Smooth easy service!