Customer Ratings & Reviews

Nice to have support from Gerk squad. Greatful to have a warranty

Always nice service I am very much satisfied with the service and people are really good. So kidding.

I bought protection for my TV, which is a higher end model. Best buy covers more than the manufacturer warranty. I don't expect I'll have any issues, but knowing I have the protection is nice just in case anything does happen.

I had an issue with the TV remote. The staffer that assisted me was great; he was patient with my questions. Very friendly and professional. Was able to solve the issue immediately.

There if you need help. Talk you through any issues that you might have.

The geek squad are fantastic!! My husband and I had the best team come to our home. They were very knowledgeable about their products and which would work great for our tv installation.

Have not used this yet but feel confident that it will be honored if needed.

Protecting your purchase is what counts, it really does help

I thought this seemed like a good deal as they will come to my house to fix problems with the TV.

Had a issue with previous purchased tv. Returned to store. Determined value was not worth repair. Received full credit purchase price towards a new TV. Will include geek squad for all my big purchases.

Geek squad was very helpful when it came to all of the questions we had.

The best service around! Fast service and knowledgeable group of people made my experience seamless.

I recently purchased a Samsung 65" LED 1080 P Smart TV on an Open Box special. Someone brought it back because it didn't fit, but it was perfect for my needs. Additionally I purchased the 5 year Geek Squad Protection plan because 1) The TV is on a lot, and 2) It would cost a lot to get it fixed. So I thought this would be a prudent expense.

When I make a larger purchase, I want to be sure that the product is covered but the 2-Year Standard Geek Squad Protection. It is worth it to me in case something goes wrong with a product.

When I make a larger purchase, I want to be sure that the product is covered but the 2-Year Standard Geek Squad Protection. It is worth it to me in case something goes wrong with a product.

Just purchased this Geek Squad Plan for a 32-inch Insignia (Best Buy brand) TV.

I find geek squad to be a must for me. A must especially if you have kids.

Excellent customer service had all the answers to all my questions made me feel confident with my precious.

The employee could not provide a pamphlet and specifics on the warranty coverage. She just kept saying "we don't protect for product damage" meaning if we drop it, we deal with it. We were more interested in true coverage details and purchased without true knowledge of what all is protected like surge protection, damaged power cord, and internal issues like computer chip for Smart features. In part, insurance used to require documentation of coverage and exclusions, but they had absolutely nothing in writing.

Great service! And The insurance paid for it itself