Customer Ratings & Reviews

Great tv for the price great job guys keep up your great job

Still waiting to take advantage of my geek squad card! But so far I have peace of mind for 5 years on my 83-in LG OLED G4

I’ve used my Geek squad service in prior years and the service was well worth it. Inexpensive and you can’t be it

The guys that came out did a great job and we’re super friendly

Great service they help you and explain very well what your device has

A week prior to getting the protection i was offered it at the time of purchase and i got an extremely cheap open box 4k sony tv and the price of it brand new was $2500, the open box item i was buying was $700 and at the time our purchase they wanted to charge me the protection of a $2500 tv which came out to $550 for 5 years protection, so i went in a week later and a young man helped me get it figured out and I got the protection for the price that I had actually paid for and I was very very satisfied!!!!

I have spent a lots of money over the years. Being a customer for over 30 years plus. And i haven't had to many return merchandise. And i am going to give Best Buy 10.

Associates connected every attachment necessary for full TV viewing.

This is great so if anything goes wrong, your covered and hopefully nothing will go wrong with my appliance, loving this protection plan

Geek Squad helped us install our 65” tv, the associates were very helpful. I would use there services again.

I have not had to use this time I bought the protection. It does however give me piece of mind. Another time I bought this protection and did have to use it and it was easy to have them take care of everything.

Excellent value for 5 years of coverage. Best Buy has.all of my electronics needs at a great price.

Great product and excellent customer service. The extended warranty is a must and highly valuable.

I purchased a protection plan along with a TV purchase to ensure I had a working and functional TV for at least 5 years. The purchased TV was the high end of the brand at the time and we've enjoyed it. Unfortunately I cannot say the same regarding the protection plan. In my first year, we ran into issues with the TV. It was under manufacturers warranty, so they covered a motherboard replacement. Within a few weeks of the manufacturers warranty ending, ran into more issues with the TV. This is the reason I purchased the protection plan and thought I was covered. It was easy getting someone out to inspect and determine another motherboard replacement was needed. That was during my last week of my remote job. I have since started a new job that's 45mins away. I communicated this and the technician said it wasn't a problem and scheduled a Saturday appointment. The date rolls around and no communication from Best Buy all day. I call and am told no agent was assigned and would escalate my issue. It cascaded downhill more and more from here. I had a total of 5 escalations and >12 interactions with Best Buy customer service via chat, call, and in store. Then I'm finally told by someone at corporate that they don't have Saturday appointments in my area and said I should take PTO. It's a new job that I haven't received any PTO yet, so the rep was basically putting me in position to call out sick and hurt my reputation and employment status with this employer. I ask about options like exchanging or returning for store credit and was told that's not an option because they haven't gotten a chance to fix it. They won't work with you for Saturday appointments. So I've been stuck with a malfunctioning TV for months and am told my only option was to mail a complaint to corporate. I mailed a letter to corporate and still haven't received any type of communication. I've been a long time customer of Best Buy. Very disappointed by this situation and I feel cheated being stuck with a malfunctioning TV. Why would I ever shop at Best Buy again after an experience like this?

If you buy a television from Best Buy trust me the Geek squad warranty is a must! You never know when something could go wrong and if you have this warranty you’ll be glad you did!

having bought the extended warranty in case somthing happened was a hard decision at the time due to added cost at the time of purchase 3years later i couldnt have been happier with my decision geek squad was fast to make a repair when that option didnt work out they replaced with a brand new one thanks geek squad.

The TV was incredibly easy to setup. I have an existing Alexa Fire TV and once connected to my WiFi network, it was simple to clone the apps and settings from the other TV. That is an awesome feature. The only issue I have with the TV so far is that the colors don't seem as vibrant or accurate as I was hoping they would be. For instance, I watched the U of Oregon vs Oregon State football game. The Oregon uniforms were a bright green and the OSU uniforms were orange. The orange looked red and no matter how much I attempted to adjust the color, I couldn't find any way to get it right. Other than that it seems like a decent TV, especially for the Black Friday price.

I have boughten many electronics from Best Buy over the years. However, I would recommend purchasing extended warranty coverage just incase. I did have a couple repairs done in the past. They were very satisfactorily performed with a high degree of professionalism. Be sure to purchase a Geek Squad Protection plan for all troubleshooting, service needs and operational advice.

Great service, my TV had issues with the network card and picture display. The representative helped me to resolve the issue immediately. Now recommend geek squad to everyone.

Its great to know that I am covered even further than the manufactured warranty.