Customer Ratings & Reviews

This is a great protection plan that worked out for me when I needed it. I had a very small dead pixel on my TV and Geek squad came to review it and the issue was quickly resolved as I was given a gift card to get a new TV.

This TV has the best picture of any tv I've ever owned. Even the sound is great. My only draw back would be the game mode. While it has to be in game mode for some fast moving games for the timing to work the picture doesnt look nearly as good. Only use game mode if the controls feel sluggish and it will corret them. Otherwise use the best picture you can and your game will never look better.

Absolutely worth it, and comes with alot of nice perks. For example, if you are buying a television 55 inches or larger, a Geek Squad member will be able to visit your house to process the warrant claim. That's huge, because carrying around large used televisions, in which you probably won't have the box, can be a big hassle. Very comprehensive coverage, especially for OLED televisions.

Haven't need this so far but I get it just incase my games have issues.

Purchase price was excellent. Hopefully I won’t need this but if I do, it will more than pay for itself

I bought a washing machine 4 years ago. I had a 5 year warranty.That came out and repaired it.No questions asked replace the computer bored thank you

Always get a warranty on all your purchases. I love the Geek Squad. They are always available to assist when the problem goes wrong with your electronics.

Love the geek squad- wish they had more resources and better customer service infrastructure

So glad I had purchasd the plan with our newn55" Hicense tv. Covered the black out screen that happened in the middle of a movie for no reason. Delivery drivers and support both said they are seeing this more and more. Sonin my opinion the cost for Geek Squad protection was well worth it! Did purchase a 5 year plan for new 65".

Just the service added to my parents new television.

Landon was super helpful in my research for a tv upgrade. I was specifically interested in the 4K tvs' with 120hz refresh rate for under $600. This Vizio was on sale & $30 less than what Wal-Mart priced for& I got the geek-squad protection since I got a baby on the way & there may be possibility of breakage in the first few years. But with that protection, all I have to do is bring it to the store to resolve my problem rather than shipping it to a repair center & waiting weeks..Plus this option was the best deal Landon was able to find & I was able to physically preview before buying. I'm thrilled to enjoy the modern perspective of entertainment & thank Landon & the team for making my experience above & beyond.

[Employee of bestbuy] Geek Squad services are always hassle-free, I never buy anything and don't attach a plan if its available, cause you never know. I also love I don't have to deal with a third party

I have t had to use this product but I have peace of mind knowing that if a lightning strike effected my tv it would be covered .

This is a great added service for non technical people like me! I don't have to worry about messing it up as if I did, they would be able to fix it with ease and promptness.

This is one of the best investments I've ever made! I ended up using the Geek Squad for ALL of my electrical items purchased at Best Buy or not! The protection is soooo applicable to so many scenarios of needs by a common user of laptops, cell phones, copiers and tablets! The services (in person or on the phone), the automatic extended warranties and free deliveries have more than paid for my service protection twice over! Each "geek" has been stellar in their knowledge and friendly in their service!

They helped with everything I needed! I was pregnant at the time and didn’t have to lift a single thing.

I always get the 5 year warranty on my TVs because they inevitability end up dying on me or getting stuck pixels and best buy has always been great about fixing the tv if they can, or usually they just refund the price I paid and that usually is more than enough to get a new TV woth better resolution and get another warranty. Newer TVs may have a great picture but the build quality is nothing compared old CRT TVs so it is worth it to get the warranty on products like this or any electronics because they always seem to fail within 5 years.

Very professional and listened to issue, Had timely feedback for next process.

Excellent combo with the TV, pictures are so vivid!!! Makes the game come alive!! Didn't even have to adjust pic or sound!! Amazing quality!! I recommend it to any gamer!! And geek squad keeps it safe too!!

Every time you purchase some high-value equipment that is sensitive to changes in the electrical system, consider the extended warranty for as long as possible and, together with the manufacturer's, it will give you a lot of peace of mind when solving any problem with your equipment. Geek Squad are very responsible and above all very efficient with their services.