Customer Ratings & Reviews

Very nice to know that we have like an insurance to make sure everything keeps working for at least two years !!!

We appreciate having a warranty for our new TV. It gives us peace of mind.

Geek Squad provided great service with my replacement tv but it would not accept my 55" tv at the store. We went through the whole process of replacing my tv when someone from Geek Squad said I would have to take my tv home and have a Geek Squad member evaluate the tv at my house. I actually completed the tv replacement over the phone with no visit needed and received my replacement tv within days.

So far I've yet have to use this warranty. I believe they would do an excellent job if I'd ever have to.

Excellent value services you hope you'll never need. Always a hassle when a large item fails and one needs service or a replacement. Geek Squad makes it easy as they come to your house to repair or replace any issues not caused by accidental damage. They also offer installation to simplify the process and that's also a great value. I have not needed to used them for my TV's but I always buy it for the peace of mind.

Representative was courteous and thorough and very knowledgeable.

Have not used as of now so no opinion, but nice feature to have

I had bought TCL tv in a black friday deal. So, i bought the Geek Squad 2 years protection for the same.I received excellent customer service from Geek Squad during the installation of my TV. I was having trouble getting my iPhone to connect to my TV. They gave me several tips and helped me throughout the installation process.I am very much pleased with their customer service.I appreciate the Geek Squad and i recommend everyone to get the Geek Squad protection for their appliances and electronics.

I always get the warranty package!!! Highly recommend! I had my previous TV from Best Buy and it went out after only 18 months. Best Buy replaced it and reinstalled the new one at NO Charge!

Better safe than sorry. Can't tell you how many times getting a warranty has saved me a ton of money.

The crew that came out to do the install were very polite, and neat. Had a problem with one of the products (component was damaged) they took care of it without any problems, In the past I would do my our install, but for the money it was well worth it, before they left they made sure all components worked to my satisfaction, will use them again, Thank you Best Buy and Sterling

Purchased warranty protection for tv, just in case. Luckily I haven't had to use it. Staff was very helpful with all my questions.

I’ve been getting service plans with Best Buy since the PS2 days. Never once has one not come in handy. They’re a must for me with high end purchases.

Geek Squad Protection is a must for OLED TVs. I purchased the 5-year plan for a great price. I feel at ease knowing I’ll have Geek Squad coverage for the next 5 years in case anything goes wrong with my TV.

Hopefully don't have to use but will be nice to have if I have any problems with my open box item.

I'm glad to have purchased this agreement for my TV. The tech that assistsed me was knowledgeable, friendly and explained everything to me before leaving.

After purchasing a high end 4K HDTV, the Geek Squad Protection Plan is confidence that help is close by if ever needed. The price of the plan is also less than most others. In the past, the Geek Squad Protection from Best Buy was quick, friendly and satisfactory. This makes everything about buying the new TV worry-free.

With my bad luck with electronics, I felt that I had no other choice but purchase a 5 year warranty.

Great warranty protection at a great cost! We bought a 32" inch TV for a raffle.

No one can beat best buys services. Think, if they can't repair an item fairly quick they hook you up with new unit. Yeaaaa.