Customer Ratings & Reviews

Alway purchase the protection plan. We have always purchased the protection plan for any and all appliances that we buy from this store. Have always received prompt and quick repairs or replacement.

They come out pretty timely, but never does one visit suffice. THey always have to come and diagnose then order parts and then return sometimes up to 3 times. But the service does cover repairs, and if the same problem exists 3 times, they will replace your item.

The best thing the Best Buy includes is the guaranteed of the products.

It is very practical and does not make any noise. It is an excellent purchase.

I had the Geek Squad warranty. I had an issue i made the call to them with in 2 days they came by diagnosed the problem as a bad mother board . I was told the geek squad service would replace it at no cost . They contacted me within a day & schuled an exchange day . It took about 6 days from start to finish they picked up & delivered the new . All in all its worth it .

This is an awesome unit was looking for something not too big this fits perfectly in my living room. Very happy IThis is a awesome unit was looking for something not too big this fits perfectly in my living room. Very happy I made this purchase. This is awesome.

I'm now retired from Best Buy after working in the Magnolia Department for 13 years, & I'm a "True Believer" in the Geek Squad In-Home Protection for 5 years, on my mom's TV. Her TV is on at least 12 hours a day, & has Roku built in application, & it's 4K ready, so her TV features will be utilized a lot. She's also, bed ridden & her new TCL is her entertainment. If this set should break down (Doesn't cover physical damage), then all I have to do is call 1-8000-GEEK-SQUAD, & they'll come out to service it or replace it !

Purchased this for my last 75 inch TV, 2 years in and one of the rows of pixels went out. Geek squad came out to my house and within 20 minutes they diagnosed the problem, I received an email accepting the claim and they gave me full credit toward my new TV. Within 2 hours I picked up my replacement TV in the store.

This insurance is extremely important. After replacing another TV brand twice, I was able to replace my TV at no cost with a more reliable brand and of course, purchased insurance again as a precaution.

I wanted to make sure I had a safe guard with this ROKU TV in case of future issues

Always get the Geek Squad to back any purchase! I’m a firm believer of extending the warranties from any and all purchases! A small cost to add it now could save you a lot of money down the road!!

I would always recommend this, especially on small appliances and television as if you need it they are courteous and prompting getting you satisfaction and it always helps to be able to get things taken care of right away

Best Buy & geek squad always resolve any & all problems. Have never had any issue getting help with any situation I’ve had. Buy all my electronics here and will continue to do so.

Love purchasing yheir insurance. Always feel like I'm in good hands in case of an accident.

The agents are always available they are always very knowledgeable and helpful and if they can't help over the phone they get you in immediately to solve your problems if I could give them a higher rating I would definitely worth the extra money

Some times these are a must to have these days. Bought this protection for our second dehumidifier. The first one died a few days after the factory warranty was over. You get a store credit for what you originally paid for the original so you can get a new one.

Haven’t used it. Hoping to not have to. Bought just in case.

I hope I never have to use this but I’m glad I got it.

Excellent TV. This was actually an Open Box. I got an excellent deal on it from bestbuy. Didn't come with the Remote, I called LG and they shipped me one at ni extra cost

When I got this TV it was because I notice small picture glitches with my old TV. When I called to see if I could get it repaired they said my TV might be too old. I was asked if it was under warranty. I said I believe so, but I'm not sure how long it was for. Turns out we bought the 5 year and I was in the last 5 DAYS if the warranty. I brought it in and as suspected it was too old to fix so they gave me the option to exchange for that same one of they had it (or could order it) OR to take the value of the TV b as store credit. Not the current value, but the value of when I bought almost five years ago. That credit bought me a Samsung 55". From a 40".