Customer Ratings & Reviews

Have not had to use yet, but Best Buy sells warranty based on sale price, not original price , so it is an INCREDIBLE value. If you buy your item on sale, open box, or Clearance, don't hesitate to make the investment in the warranty. My TV was on sale for $399 from $749 and warranty was probably of what it would have been if not onsale.

WE discovered after unboxing the 75 inch television, that there was an internal flaw....the screen did not show! When I called, the gentleman said a replacement television would be sent out and the flawed one would be picked up....and it was within 3 days!!!

Not one for much with warranties because they always seem to have so many terms. This warranty provided by the Geek Squad seems like the real deal a no worry warranty backed by Best Buy. I used this warranty in the past and was happy with the service

Great protection plan with a good price for 5 years.

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

I don’t usually purchase extended warranties, but in this case thought it was the thing to do.

Within three months of my tv purchase, I had to use the Geek Squad service when I dropped the remote control in my coffee. Their help was immediate and I was able to get a replacement within a week. I always get this coverage whenever I make a purchase.

Love the ability to purchase this for peace of mind!

I haven’t had to use this yet but I’m hoping it’s as great as the TV is. I’ve had this kind of protection for a laptop and it was very good.

Profecional service ! Attention exelent! Quick service!

Already saved me money. Worked on my TV and found it was not fixable. Sent me a new one and removed myvold TV. Thank you geek squad.

I always get my Best Buy items covered with Geek Squad. However, the turn around to have something repaired needs be improved upon. I have an 82 QLED, that failed on my on the 11th month of the manufacturer warranty. So I'm at the mercy of Samsung throwing parts at it and Geek Squad scheduling appointments until the issue is resolved. By the time the techs come back out to my house it will be two months of waiting.

I have not had to use this service yet and hope that I won't need to. Bought it 'just in case'. And because I haven't used Geek Squad (so I can't actually give an accurate star rating) I gave it 4 stars in hopes that if I have to use it, they will measure up to at least a 4, but hopefully will be a 5.

Seems like it was a smart move to purchase an additional warranty at a reasonable price.

The plan isn't as good as it used to be. But it still works. I am upset at Best Buy, they are really going down. They got where they are with great customer service, which they don't do now.

The mounting of the TV went smooth. Technicians were on time and cleaned up their area after mounting the TV

I bought the 5 year protection because like many, I want to feel at ease with my purchase. This is a must for any OLED purchases because if you do your research you know any fix is not cheap. This service covers most problems, burn ins etc. Plus knowing you don't have to haul your TV into the store and they will come to you (depending on tv size I believe) is a plus. I will enjoy my oled tv purchase, knowing I covered for 5 years

I haven’t used the geek squad yet but once I have a problem with the tv they will be the first to know

Awesome purchase Every time! Through all the years of my electronics purchases, I've never been dissatisfied with Geek Squad. Thank you

Quality and price is amazing, will always do business with Best Buy, looking forward for a desk top computer system for December time frame.