Customer Ratings & Reviews

Haven’t had to use it but glad I got it for my new Hisense TV. I don’t know much about the brand so I thought it was a safe bet

I was very satisfied with the additional coverage offered at a reasonable price to me in store when I purchased my vizio television. I highly recommend the additional coverage to ensure your tv is protected against product defect or failure.

I almost always purchase the geek squad protection on my items and it has actually come in handy before. Very easy to use. I have peace of mind knowing I'm protected if something does happens to quit working or has an issue.

The guys took my tv and sent it for repair since it had a protection plan. Unfortunately my tv was repairable and was given the oportunity to get another. I decided to upgrade with the help of a team member. Thanks Best Buy for coming through.

Geek Squad set up our TV and answered our questions. Happy with their service.

so if u need to return your tv after 1 year and u have a 5 year warranty u loose 4 years of it because u have to buy a new warranty for the new tv they give u. my advise is to get a 2 year warranty and just renew it 3 months before just incase its breaks sooner than later

Hopefully something we will not have to use! But you don't want to be stuck without it these days!

Geek Squad service is so GOOD, you'll almost want your equipment to break down. Which it probably won't.Just, if it does, you can count on quick and fair resolution of any concern. Which is why I am loyal to Best Buy.

Have always shopped at Bestbuy because of geek squad.Great service and staff .Haventbdisappointed us yet at least not at University Bestbuy in Florida.I’m confident all others won’t disappoint either. Hopefully new yearly service is just as well as monthly per item service.

They def took great care of our items when delivering and mounting!

Anytime I buy anything from Best Buy I always put insurance on it . It’s great because if something goes wrong with it or it gets damaged they will cover it and fix it , if they can’t then they replace it .

Agents loaded in to my car with such professionalism

Geek Squad is always good. Never have an issue returning/ fixing any of the products I've purchased.

I usually get an extended warranty like this on TVs. I think the price that Bestbuy offers for them and I feel that the coverage makes it a great deal!

I buy a warranty for almost every household item I buy if I don’t use it that’s money lost but I’ve had to warranty stuff before

Excellent picture. Sound not that good. Documentation consists of too many pieces. Why not combine all into one booklet? Mounting feet seem too flimsy. Tipping danger. Feet should be beefed up. Be careful to note overall footprint width. It probably will not fit on your existing stand. I had to purchase a new piece of glass to accommodate extra width. Did not notice this because unit was wall mounted in store. My bad.

Geek squad is helpful, friendly and makes sure every is up and running before leaving

Great guys really friendly, I will definitely recommen this store

When I bought my big screen Sony TV I also purchased the 5-year Geek Squad protection. Was I ever glad I did! Lightening struck my home and after a visit from a Geek Squad technician, my TV was determined to be beyond repair and I received a brand new Sony within a week.. Fantastic!!

10/10 always get geeksquad! Love the protection and ease of mind not to mention every geek squad woman / man I've worked with had incredible customer service and tried to always handle any issue I had!