Customer Ratings & Reviews

Great Protection and worth it. I bought 2 Sony TV's in 2018 and wish I had gotten the extended warranty on both TV's instead of just the one TV...

Our tv power supply stopped working. Geek spuad was fast and Professional. The people who came to work on my tv had a good attitude and liked there job 10 out of 10

Geek Squad set up the TV & got it started. They were helpful & open to questions. We mounted it to the wall later.

The phone geek squad team was very helpful! Tried trouble shooting and determined that the t.v. was not repairable.

Easy to use if you needed. Rarely have to but when I did simple easy

Best Buy's Geek Squad Protection is the best value in the industry. I make sure I purchase their warranty on any product I purchase. The service is quick, reliable and well worth the money. You will be sorry if you don't take advantage of this great offer.

They do great work, and in a timely manner. If you want your electronics in good hands bestbuy is the place

Great warranty price for such a huge tv! Great service too. Thank you Geek Squad

My brother installed my Samsung TV with no problem. The instructions were to easy to follow.

Reasonable pricing and an extensive warranty plan.

Agent was very attractive to my needs and everything was handled in a prompt and professional manner.

The agent had great customer service and great communication. He explained every step in the process of fixing my tv and made sure all my appointments were scheduled at convenient times for me.

Any time that I go to buy on Best Buy is one of the main reasons that make go there and buy the products, because if any time I had any problem with any of the items that I bought there, the service was just incredible!. Even in some case the change my camera for a new one!.

Geek squad is good service provider with quick complaints actions

5 years is unbelievable. That means I will still have a warranty when I get out of prison.

The tv has a great picture. It was easy to set up. It is still working very well. Sturdy construction.

Don’t buy the product if you don’t buy the protection. They do a great job helping with anything you need

Overall satisfied by return and replacement. However, telephone communication regarding whether warranty would transfer to replacement and help set up when delivered was was very poor. What we were told over the phone and in the writing on the email confirmations was misleading at best. Be very sure you understand 5,year warty does NOT trnsfer to replacement TV even if 4 years were remaining on contract. And unless original set was set up by Geek Squad, they drop the box off and leave. 75” set is hard to hand for two people in 65-75 year old range. Get the correct answers in advance!!! Would still recommend Geek Squad, but watch your back.

The service Geek squad has provided has been great, they have been helpful for us every time we need their expertise. As a Geek squad member, we also save money.

My washer comes with a 1 year standard warranty and a 10 year on the motor. This gives me the satisfaction of having 5 years of service with peace of mind. I used this once and Geek Squad was able to come out and do the repair without additional charges.