Customer Ratings & Reviews

havent had to use it product is excellent but if i do need to use it im sure ill have no issues

Haven't had to use this service yet because my sony tv boke within the first year.

we haven’t had the need to use our geek squad purchase

I haven't had to use the protection plan but it gives me peace of mind knowing that my very expensive TV is covered for 5 years if anything go wrong.

I haven't had to use the protection plan but it gives me peace of mind knowing that my very expensive TV is covered for 5 years if anything go wrong.

Look if you’re going to buy expensive products them be smart about it and protect them with Geek Squad

Very nice to have this service to play it safe when buying expensive items. Better than most other services that have been coming out recently. Highly recommended to pick this one up just in case

Excellent service provider with Geeks Squad production

Great you shouls go get one today!!!!!!!!!!!!!!!!!

Seamless replacement. I had a warrantee issue. They suggested an alternate brand.

The geek squad is always so helpful and knowledgeable. They are also very friendly.

Decent price for the protection coverage for 2 years.

Geek Squad Protection worked out for me in the past. This is why I bought it again.

Every time I have to call the Geek Squad on a warranty issue I have a hassle. When my Sony TV died after only two years, I was told I would only be given current market value of $1080 for my $1700 TV. Also, that I would not get delivery and installation and as usual I was told I am out of the service area (even though that doesn’t seem to matter when they are selling you the TV and warranty). Lucky for me the store manager agreed that this was ridiculous and got me a replacement TV of equal value and had it delivered and installed. It’s too bad I can’t devide my review into two parts. 1 Star for the terrible Geek Squad phone customer service and five stars for the store manager!

My TV was having black spots and Best Buy was super quick to take care of my issue and replace my TV

The team came as planned removed old stove had new one up and going in less than 30 minutes great service and experience.

Fortunately did not have to use. Purchased the protection as insurance after my Son had an issue with his older big screen, they could not get the part and they gave him a full reimbursement towards a new one.

Surround quality and bass are amazing. Mightve gotten too much volume for our house

best buy and their employees are always taking care of me , thats why i keep going back. love this place and their people.

Daniel and Jennifer were great. So glad I hired them to install that big tv