Customer Ratings & Reviews

my tv is broken. I got right through to someone and got an appointment. very easy and I didnt have to do much. hope the repair or replace is this seamless.

Best Buy really stands behind there customers I have purchase every tv from them. I purchase 50" 2021 model Hisense couple years ago with a 5 year protection plan. Some time ago my tv failed. I call Hisense file claim after 2 weeks i never got a call back from them i was outrage by there lousy customer service! So i reach out to Best Buy explain the situration within 2 weeks Best Buy replace my 50" tv with 55" Hisense at no cost to me. Just week ago again the new replacement Hisense tv again failed. I called up Best Buy and spoke to Chris manager at corporate his first question was, have you pick out a new replacement? Yes i choose 2023 model Roku Plus Series and it was $100 more then my original tv cost he said no problem no cost to you and we will come out next week remove the failed one and install with the new tv you choose. This exactly why i buy all my tvs from Best Buy. There customer service is outstanding and they really do take care of there customers and back up there products especialy now theses days where most customer services is at new low. Thxs Best Buy for taking care of me. Your the best!

Piece of mind, worth the money. Just wish it covered everything

Bought this for guest room. Perfect size,great picture and colors. Great sound. Very happy

We had to use our 2 year plan. They did pay up to what we paid for the TV but that was a lower amount due to a recent discounted price. Therefore in order to swap out for a "like TV" we would have to pay more! Should be based upon the value of the TV when it was originally listed. If we swapped for the same amount we paid we would wind up with a inferior TV today. So we would up having to pay more to upgrade due to the defective TV in under 2 years.

Its nice to know if some thing go's wrong I'm covered, I don't have to worry.

Nothing like not worrying about having to replace a tv that's covered by an extended warranty. 5 years

Great plan and they cover the services that they state provide

I alway get protect plan hasnt failed me in the past

Hope I don’t need to use it. Easy to purchase. Great

Amazing! Service. Always quick and easy to file a claim.

The agent did some troubleshooting to get my surround sound system back working correctly. He was knowledgable and showed and explained everything he was doing in simple terms.

It worth it for the piece of mind. Luckily I haven’t had to use the warranty yet, but it’s a must-buy for expensive items.

Thanks to me purchasing this extend protection I was able to get another newer version tv. When my went out

This warranty is very helpful and I know Geek Squad will be there when I need them

Nothing can beata geek squad warranty from Best Buy

Great service........... Nice easy to have ........

Geek squad is great especially for people who need.

Was a Christmas gift for the daughter She loved it.

Glad to have this for a piece of mind! Have heard great things about the service!