Customer Ratings & Reviews

Checked tv advised me to ask for a return due to bad a power board

I didn't need any help with Geek Squad but maybe next time

The good thing about this is that if anything happens with yr purchase U R covered

No, I connected it myself! The agent dropped it at the delivered address and left.

Haven't use the service yet but looking forward to using it

Always good to have coverage, these plans have saved me in the past.

Best Buy has the best warranty hands down! I have purchased Geek Squad warranties for over 5 years and I feel so good about having that sense of security.

Good decision made to get extended coverage beyond what manufacturers offering only one year for just defects on their products. Yes, you should always have it mind when purchase a larger size T.V.

Smartest move I made this year! Got the open box TV home and hdmi ports don't work. They're coming to fix it next week. Already worth the purchase! I'll never buy a TV or major tech without a plan.

I bought this policy just in case I have any problems with the television I purchased for my mother's birthday. The good thing is I haven't had to use it as of yet which I guess is a good thing.

I'm super glad I had this plan. It saved me from paying full price on a new TV. Bad thing is, everything is done over the phone, and NO 2 people tell you the same thing. NO 2 people have any idea what the last person did, or is doing. If you use this: REFUSE a 3rd party to take care of you. Only use a Best Buy paid Geek Squad employee to do any of the work, AND evaluation. I ended up having to go tho the store in person throwing a temper tantrum to get this resolved correctly. Thank God for the store manager, he was a tremendous help. He got done in 2 days what the phone numbers I call couldn't get done in 2 weeks.

Received email for setup almost immediately after purchase. For a tv I believe it is necessary just in case the tv doesn't work well

Definitely recommend getting this with every purchase. Anything can happen. On top of that the customer service is great.

the price for the protection is exceptional, You never know when you might need help.

The Geek Squad is amazing. They come to your location or call you and walk you through the process over the phone. They definitely know their products. They helped me with my TV!

We are pleased with Best Buy and Geek Squad support. This was an automatic renewal, which we hope to use as little as possible :-)

Don't buy anything without Geek Squad Protection ! They are really good. Fast, friendly and well worth it.

Geek Squad was able to fix my laptop super quickly!!!

I get GS protection will all my big purchases. It's worth it.

Great TV. Picture is awesome and sound is indescribable.