Customer Ratings & Reviews

Geek Squad is very much worth it if you need help setting a device up or mounting a tv! Also are reliable when you want to make a claim for a device.

Agents brought new TV inside and set it up on my TV rotating stand

I don't buy Geek Squad protection, but I guess if you did then it would be ok

Tv colors are great,like the fact that when ibluetooth headphones they connect immediately

Tv is working well woth a great picture. Love the google format and all the channels it provides

I have not had to use this protection product but purchased it based on Best Buy's overall reputation and good personal experience in Best Buy stores. I believe it is fairly priced for the coverage provided.

Geek squad offers good service if you need protection and security for an electrical device its a must have

I've purchased this for previous items and it is a must for the cost.

So we haven't had to use this yet thankfully but the peace of mind makes us very happy.

Always opt for the 5 year plan. Units tend to fail after 3 years. The cost to replace it goes up as well. This coverage keeps the ouchies away when replacing items.

I always buy the 5 year when purchasing my TV's. Every time my TV's die I am able to replace it which is wonderful. The only thing I don't like is the fact that the department is closed on the weekends if you want to get your transaction completed. I had to call that Monday to let Geek Squad know what was going on and you have to wait for a Best Buy card via UPS next day air by 5pm. That was the only draw back for me.

I have had a previous geeks Squad plan and when my TV had issues they handled it in a timely manner and gave me the cost of the tv back since it could not be fixed

Got a 2 year warranty on my sons tv. He had a seizure and he fell on the tv which caused it to crack n they hindered the warranty even tho it was accidental.

Hope do not need but just in case never know when it may

Always always always buy the Geek Squad protection plan when buying anything that has to do with electronics, kitchen or car stereo from Best Buy. These plans help insure that you can always get help when something happens or goes wrong.

They really help to save my laptop the glass was broke . They repaired in a timely manner

A little expensive for a service that may not even be used, but better than having to replace the TV on my own for if it's defective.

I'm glad I bought the service plan on my Sony TV. It stopped working and I replaced it with a Samsung almost for free. I was very happy about that!!! I wish the remaining years of the old plan could transfer to the new plan, but they don't.

When it comes to buying expensive electronics, I have learned to add the option of additional warranty protection. It's cheap when added at the time of purchase, and it gives me peace of mind to know I'll get prompt and professional service conducted in my home. The Geek Squad Protection option is a great value.

I always always always get protection. I have a little one, plus pets, PLUS accidents are bound to happen more often when you DON’T have protection. So far Best Buy protection plans have helped tremendously, especially on my child’s tablet.