Customer Ratings & Reviews

Excellent coverage and extremely easy claims process.

Still waiting to take advantage of my geek squad card! But so far I have peace of mind for 5 years on my 83-in LG OLED G4

My husband is a big believer in having technicians that can come to the house in the case of any issues. No way we can transport a TV this size to Best Buy for service.

The agents were very helpful with any questions I had about the tv

I bought the 5 year protection as my last Insignia stopped working in the 4th year, which was disappointing. If this happens the same way with the new TV within 5 years, I would expect BEST BUY to replace it . Ideally it would continue to work longer, but if it doesn’t, I will not be left holding the bag with nothing.

Seems I always get Geek Squad warranty n never need it but it’s better to get it n hav it n not need it than to not get it n then need it Better to b safe than sorry

Have not used as of now so no opinion, but nice feature to have

Awesome product ro have but haven't needed to use it yet.

Purchased this plan for myself and luckily I never needed it. However, I assisted my mother in purchasing a 65 inch 4K Samsung set the same year. She had some problems with the set several times. She called the Geek Squad at her local store and they quickly dispatched team members out to get her set sorted out. The last year of her plan, she had issues with the screen. Once again they came out but determined the set would need to be replaced. I assisted her with selection of a new set. She was more than pleased with their help and the new Sony replacement set. She received a brand new set better than the original one and even had enough credits remaining to get another 5 year plan of Geek Squad service. All of this without having to spend another penny! Geek Squad service plans are fantastic!

Always get a warranty on all your purchases. I love the Geek Squad. They are always available to assist when the problem goes wrong with your electronics.

I purchased Geek Squad expert service for one of my products that i cant remember. I have not needed to use them as im pretty technologically savvy myself and can do most things by myself. I downloaded their phone protection app for my cell phone and i use that quite often to clean my phone, scan for any issues, and backup all of my phone data. The app is great by itself and easy to use. I would highly recommend.

good service i had a old tv break on me and they were able to help me. i always recommend to get protection when ever you a tv

So glad I subscribed to this service, very helpful

Easy to work with. Exceeded my expectations. I will never buy anything over $500 without purchasing the protection plan again.

Very happy to have support and coverage for a new purchase

I always buy the protection. I have used it in the past and they are very helpful.

Professional courteous people. Set up everything for me and answered all questions!

Always nice to have extra protection on big purchases

Highly recommended, it is outstanding for the price point

The extra 5 years cost me $40 and I think it's completely worth it. It does not cover physical accidental damage. I bought a Samsung TV from Bestbuy and after 4 years of long use via gaming, the power supply went out, something the warranty would cover or if there's a bad HDMI cord.