Customer Ratings & Reviews

Must purchase! It really helps and makes things easier

gives us peace of mind to have this, just in case something should happen.

TL;DR: We bought a service plan on a brand new 55" TV which has been broken/non-functional since approximately 90 days of ownership. Two months later and Geek Squad has failed to repair or replace the set. I would honestly stay away from both this set and Best Buy service plans. You're not getting your money's worth. We bought this TV after our order from Amazon was delivered with a smashed screen. We went with Best Buy as we've had good experiences with them previously, plus I wanted to go ahead and purchase from a local retailer. I picked it up on the day I ordered it online which was nice. Unfortunately the TV worked for about a month and a half, after using it not more than a couple times a week. I purchased the Geek Squad service plan immediately. It took them two weeks to even come look at the set, and even then they didn't show up in person. They called me and diagnosed over the phone. Their diagnosis based on the flashing codes was a bad controller board. They had the board delivered to our house. It then took them 3 weeks to come to our house to replace the part. The agent was nice, but after replacing the board the TV was still broken. Because had to "follow Sony's guidance" he was forced to just go down the line replacing PCB boards in the set until the issue was fixed. He ordered another set of boards and left without scheduling anything, promising a call later that week. The call never came, but the parts did. He showed up unexpectedtly last week on Monday to replace the parts (we are now two months into this saga). Surprise surprise, the parts didn't fix the TV either. Unfortunately "Sony has to make the determination whether we continue by replacing the panel or replacing the whole TV." It's now been over a week and I've received no phone call, no email, no indication whatsoever that Best Buy intends to actually fix this and make good on their service plan.

Such a feeling of security to know I will get the help I need,

always helpful when you get and it is so so so helpful to have

Glad I won’t be concerned about paying repair bills for awhile

Always recommend the warranty on expensive purchases. Especially when these t.v. s are made cheaper and cheaper

I purchased the geek squad for all my electronic issues

Love having the extra piece of my mind for my devices.

Great program and great coverage! It’s a worthy investment.

I glad that i purchased the 2-year Standard Geek Squad Protection Plan.

Great for the price and definetly needed for this type of purchase

I havent needed to use my geek squad protection for my tv..

Geek Squad Protection worth it on televisions for 5 years!

I will never buy from another place. I love the Geek Squad!

It's worth it to get the warranty on a tv of this caliber, just to be safe.

works great in the kids room, very easy to operate for the kids

I think it was a great plan for a great price. Gave me piece of mind!

Good to know if something goes wrong with my television i can depend on the geek sqaud for added protection.

Happy to be able to get this 5 year protection plan on my new TV.