Customer Ratings & Reviews

I Bought the protection plan on my new 52 in curved LED TV. Salesman said it covers everything. Well my TV is only 4 months old...still owe $1000 and the screen has micro crack(can't see the crack)and the LED screen internally has lines up and down the screen and it has a 4x5 in black/grey spot. They won't cover it because the cause is external. My grandson swung his feather light jacket over his shoulder and the zipper must if hit the screen. When I called the Geek Squad to set up an appointment for them to check it out she told me it would cost me $99 to come if it wasn't an internal issue. I told her that I was told by the sales man the protection plan covered everything and she agreed that they say that but it isn't true. Whats up with that??

BESTBUY BY FAR HAS THE WORST CUSTOMER SERVICE IN THE INDUSTRY!!! I HAVE SPENT HOURS ON THE PHONE AND EVEN CHAT TRYING TO GET HELP. I UNDERSTAND COVID-19 IS GOING ON BUT NOT AN EXCUSE FOR B.S SERVICE!!! I WAS TRANSFERRED MUTIPLE TIMEA ON CHAT ANS THEN ONE AGENT JUST CLOSED MY CHAT WITHOUT HELLING ME. I WILL BE CLOSING MY BESTBUY CREDIT CARD. I REFUSE TO GIVE YOUR COMPANY ANY OF MY MONEY AT THIS POINT. ITS APPARENT YOUR TEAM HAS NO CUSTOMER SERVICE SKILLS BY CHAT OR PHONE. YOU NEED TO HIRE SOMEONE WHO CAN LEAD YOU CONTACT CENTER. I FEEL LIKE I GOT messed OVER BY GETTING YOUR CREDIT CARD. Please stay away this is not the BESTBUY it use to be. They use to set the bar high for customer service now its just trash.

Geek Squad protection is not really worth it on small appliances such as Televisions. A 2 year protection plan starts right away during the manufacturer warranty period, so if your device breaks down in the first year then you need to contact the manufacturer but that 1st manufacturer warranty period counts towards your 2 year plan leaving your with 1 year left for Geek Squad. Other stores don't count the 1st year against you and help you with your appliances or devices if you purchased within a month or so. I purchased my television 2 weeks ago and it is no longer eligible for return and now I have to deal with the manufacturer which is only available on weekdays

Was obligated to get warranty after my tv came in broken, not a great deal after had to pay For more.

it works great if you have any electrical problems but if it comes to a physical problem then they will not help you which is really messed up because you pay for this product so you expect to get full service when purchasing a protection plan to go with it!

It is always smart to have the protection plan however this one maxes out at 160 dollars or so. If it brakes you send the TV in to have it worked on and they send it back or issue you store credit.

My review isn't related to the TV but more so related to Best Buy policies that I was unaware of. I purchased this TV initially with 2 year geek squad warranty and upon receiving my TV I wanted to upgrade to the 5 year geek squad membership which should be a fairly easy process of cancelling the 2 year and selling the 5 year. They wouldn't allow that without me physically returning the TV to Best Buy store and purchasing another TV.. The next issue I had was that the TV dropped in price a week after receiving it by $100. So naturally I thought I would contact for the "Price Match Guarantee" benefit that's always mentioned in the ads.. Of course I'm unable to receive a price match guarantee due to me applying $70 of my best buy rewards credit to my order at initial purchase.. I purchased so many items from Best Buy to the point that I'm a My Best Buy Elite Rewards Member... This will be my last time purchasing from Best Buy.. Amazon moving forward..

It’s frustrating that you buy this expensive plan then use it and it’s a one time only deal. So when they swap out a replacement you have to buy another plan.

Got a full refund (Bestbuy Gift card) for TV that went out after 3 years of ownership because Best Buy refused to repair or replace the TV. Unfortunately can't replace the TV for the cost I paid in 2019 (Paid $250 with $100 off, new TV will be $400+$80 for another 5 year protection plan). Still don't regret buying this plan but still feels like I got bent over the barrel in the end.

Although it was great to not have ro pay for the fixing of my TV, and the service men were quick, the shipment of the replacement parts took over a week, and then we had to wait for an appt once it was shipped.

The picture is great. The only problem is the remote. If your not three feet away or closer then it is a struggle for the TV to read your commands. You have to be fairly close for it to change the channel. Otherwise it's great.

I did not return the tv or the protection plan. I spent over an hour on hold and talking to two different Geek Squad reps trying to correct this. I have no idea who submitted the transaction, but no one at Best Buy is interested. The last Geek squad rep lied to me saying he had re-established the protection plan. Even gave me a phony reference number and told me I would receive an email in 4 days. The email never came and the protection plan is still invalid. The individual I spoke with at the Pueblo Co store said the Geek Squad rep gave me incorrect info just to get me off the phone.

Wait until your warranty period is just about up to purchase this item as it runs along side the warranty and not after it.

They made it seem like this would protect your purchase from accidents when it only protects if your tv stops working because of manufacturing issues. I feel like they should state it clearly and I paid an extra 50 dollars for no reason.

Got it for a tv. Not worth it imo. These things hardly fail unless you have wild children

I got this on a 85in tv. I’ll get this for all my major electronics.

Over priced for warrenty when other places sell tvs and it comes with the warrenty. Then after purchase of the warrenty, i was supposed to recieve and emailed receipt never got it, had to reach back out to request it. Even after requesting they said dont worry about the receipt we have it in our system. I should be able to get a receipt for paying 200+ on a warranty

They are understaffed, which means support isn't awesome. The field guys are good, but try calling, it's always a treat.

Haven't had to use it yet but we'll see what happens. Always buy insurance though. It's best thing to do in life.

My expensive $3000 tv got a whole bunch of dead pixels after 3 months of use and despite having paid over $400 for an extended warranty, They will ignore your claim and force you to keep calling them over and over and waste a good chunk of your life for months and you will still get nowhere. They will tell you its up to the manufacturer and the manufacturer (in this case Sony), will deny you.