Customer Ratings & Reviews

Just in Case. BB offers a great plan and deal to secure the shelf-life of my greatest LG 4K HDTV!

Well where to start. I am no dummy to computers. I had the extended warranty on my desk top. It started doing shutting down so I know something was breaking. I took it in and the first thing they told me is that I have a virus. Well I know it didn't have a virus. They did something and I took it home well it was still acting up. I took it back they said I needed to buy this geek squad because my extended warranty didn't cover them looking at it. I paid another 99.00 for it. Then again they said it had a virus I said no it dose not. After a bit they said they would keep it and do more checking. Well they called in a few days to tell me the motherboard was going out on it. I said well that sure isn't a virus. Now the motherboard is covered under that extended warranty. I should not of had to buy the geek squad. So after a month they had to send it out and get fixed. I picked it up they said it was already to go. I said great lets plug it in and see it start. Well go thing I did because they mounted the motherboard crooked and could not plug in the monitor cable plus another. they had to take it apart and redo it. So yes I was upset. I live a hour from Best Buy. And if I didn't make them show it was working I would of drove all the way home to find out I couldn't hook it up, then drive all they way back. Also, one of the kids said if you don't like it too bad and something else which I do not remember.

Five year plan purchased with the TV. Price was reasonable but will update review if we have to use the policy.

The agent came and figured out the problem quickly

Have not used this service at the present time. But I do plan to once a problem arises.

I’m not sure of the Geek squad I’ve never had to use it for this tv. If I ever need to, I will let you know.

This is a good thing to have on any electronica items of value. Much easier than dealing with the manufacturer.

I have purchased Geek Squad extended warranties for decades spending into the $1,000’s +. I finally try and use it and it is beyond terrible. They are having a 3rd party repair shop fix it however the repair shop can’t reach the special services department of Geek Squad so they have told me that I have too call them. I have collectively spent over 7 hours on hold for them and have yet to reach this special department within Geek Squad. I tell everyone to purchase from them vs Amazon but now I have to change that. Just give me a new TV.

Haven’t had to use this yet. I did have one question but I was able to figure it out without the help.

I don't know how to review this as I have not needed it yet. If I use it I will update.

The geek squad doesn't come up in Best Buy computer. I wanted them to tune the yv, but they say we don't have geek squad.

Normally I don't buy the additional service coverage but since I was having a rash of issue with electrical equipment lately, I thought it was a good idea.

Purchased for a new gift TV. Hope it’s never used!

So far so good haven’t really needed it yet. Expected them to install tv at delivery did not happen.

we have not used this service so we ca not make any comment when we will use that time we will update

Haven't needed it yet and hope I don't. We used it on our last TV and it was a good value.

Never had to use this service. The items purchased have worked just fine and didn’t need professional installation

I bought a brand new 50" TV and the 2 year protection plan from Best Buy. As soon as I got home and turned it on, I noticed it had a grey blotch on TV. I called the support services, they sent out a guy from LG who looked at it and said "get a new TV." I call Best Buy asking for them to please come and replace it. I am 100 lbs and live alone. I can't carry a 50" TV to you guys. They said NO. WHAT did I pay the extra money for geek squad for?? Now I'm stuck with a defective TV that I just bought. USELESS and your customer service sucks.

Problems with the TV since I got it. Tried to return it to manufacturer within 30 days wouldn't do it, now I find it's defective, badhdmi today I've spent over 2 hours on the phone with no resolution. Would not buy Roku or use best buy ever again. It's defective, so theres should no problem. Kept being transferred to different agents why did nothing for me.

I got a 50” tv about a month ago i turned it on this morning and one part of the tv screen was black i took it to bestbuy mind you i got a 5 YEAR warrenty on it they told me i would have to pay $50 to get it shipped out and then would recieve a call about how much it would he to fix it and them proceeded to tell me they could drop my warrenty and i would have to buy a brand new tv. What is the point of a warrenty if they are just gonna make me pay for it. Very disappointed im not buying from this store again. Do Better.