Customer Ratings & Reviews

Happy with my purchase and the customer service received at the store

We thought that if you were purchasing something at Best Buy that was relatively inexpensive there was no need for the extended warranty. Bundle your purchases and take advantage of their great warranty offers.

Worth every penny. I don't know how much I can recommend the insurance

Works great andnhas coverd the items i have purchased with little fuss

Don’t do business without the Geek Squad. We purchase all of our Computers from BB just to have this team behind us.

I had the opportunity to buy a bigger 4K at HH Gregg for less, but their extended warranty seemed sketchy. It was also $150 more for their warranty. The TV was less but with the extended warranty, it was a higher total cost.

Haven't had need to use this yet, and hopefully won't have to. But with other Geek Squad Protection Plans I have always been more than satisfied with the results.

Look forward to working with Geek Squad when I have an issue with my TV

This Geek squad Protection plan was to cover a replacement for my 3 year old Plasma that developed problems. Normally i don't get extended warranties; but in case of today's high end TVs ;I think it is a good investment.

This coverage has saved me some serious heartburn. They're great about responding and the techs were all courteous and knowledgeable.

I would not buy an electronic without the geek squad service! I always walk away satisfied! They know their stuff! I don’t care for having to make an appointment especially since it’s too far away but I understand during Covid 19days, it’s necessary.

I have used this plan to the core and it was helpful. Especially with the remote connect so they can see exactly what is going on with your computer

geek squad are very helpful . i ask them about . thing's . they are so helpful.

Purchased the Geek squad plan and will now be able to take in my other laptops to be diagnosed if need be ;currently have a system that was sent out and I will get a percentage off of the cost can’t beat it!

Love this warranty, recommended by all my friends, including friends that work or worked at Best Buy with nothing but good things to say; needless to say, I bought it. I have yet to use it, so my review may change.

Always especially nice to have a back up, Having a technician come to the house if ever needed. Always great service and professional assistance with this valued warranty.

My daughter’s tv stopped working and it was no problem refunding some money because it couldn’t be fixed.

The agents showed me how to install at the store bc I was impatient and wanted my tv lol. Great guys, extremely knowledgeable. Thank you guys. Ps, I have 19 holes in my wall

I don't usually purchase the extra warranty but I did on my last purchase of my large tv because they will come out and you don't have to take it in. My tv lasted 11 mos and had to be replaced. They were great about it.

They were very helpful in explaining how to work the tv and they were also very kind. Very glad I added the geek squad protection plan. I will be recommending to others.