Customer Ratings & Reviews

Were very courteous and did everything they could to help me with my computer issues.

This was a purchase related to a high dollar product.

It's good to know that my product is covered should something go wrong. Just buy it.

The agent mounted my tv and connected all devices!

Purchased this in case as an extra warranty for tv.

Great warranty services provided and fixed in a timely manner !!must always

So far haven't used the warranty, but I am happy I was able to get it for 5 years

This TV was an excellent buy. The picture is awesome. Met my expectation in every way.

Tv was never delivered !!! I waited all day for my delivery and they didn’t call or show up with my product I paid for.

Haven't had to use it but gives a peace of mind if something was to go wrong

I purchased this warranty with my tv. It gives me a extra assurance that I'm covered.

I have never had an issue with using the protection plans here at Best Buy

I have not had to use my warranty yet. But knowing that I have this keeps me at ease.

love it glade they that they offer it wish they offered a longer one tho

Haven’t used Geek Squad yet I can’t wait to use it

Would absolutely recommend to those not technically knowledgeable on advancing technology.

Very slow at times when switching to different apps

I talked to geek squad to ask them questions and they knew everything by heart. Love it

Our less-than-one-year-old TV had a problem and it took them nearly two months to diagnose the problem and eventually have to replace it. Every time I made an appointment, there was about ten days wait and they sent a bad mother board to replace the old one and had to wait another ten days and so on. I was told by the technician that I could keep my original Geek Squad Protection and when I went to the store to get a replacement, I was told that the Protection will be cancelled and I had to buy it if I want to have Geek Squad Protection again. There was no such an explanation when I purchased the original TV. I was not all impressed! They could have organized this a lot better in my opinion! I still recommend to purchase some protection when it comes to TV, but be prepared to wait a long time to solve your issues.

Great job. Works as advertised. Greeeeeeeeeesaasssaaaaat