Customer Ratings & Reviews

Tv died as soon as contract ended so upsetting right before Xmas

Well worth the money to get assistance when you need it.

So the picture is nice enough, But i would like to give it a negative review because the tv bogs down and wont recognize the button being pushed on the remote, we have to unplug and replug it back in to get it working, The tv takes forever to go to an app to be able to watch anything. Sometimes it also looses connection to the wifi and cant do anything, and now as im talking to 800bestbuy to get a technician to come look at it under the 2 year protection plan i always buy with any tv or big purchase from Best Buy. They wont send anyone out because I have a 1 year manufacturers warrenty still in place until September 28. This TV IS TRASH and Best Buy changed the policy with the protection plans and now im stuck on hold the last 10 minutes waiting to do troubleshooting with someone ... UGH!

Haven't had to use service as of yet. Policy sounds great if there is a problem

We got this in case the tv breaks we hope it doesn't

Bought this for my son's college laptop. He has had zero virus problems!

I love the geek squad. I trust them to fix anything I may have wrong with my TV

price is ok and they do help good by phone to set up tv and others service.

Depends on the product since this is the first time buying the protection

Great services but doesnt cover accidental damages for wat we are paying its a gamble

Have not used the service yet will use when needed.

If you dont know what to do then hire the geek squad.

Great to have in case of unexpected tech problems.

so far so good. Hasnt been a year yet, but seems to be doing ok in all my computers

I called a couple times for assistance and they were helpful and professional

Had a Sharp go out on my just after the standard warranty expired. Worth getting.

Great customer service! Always willing to help and a great service for the price!

i have not had to use the service contract, but it is nice to know i have one.

If you have any issues. Their willing to help you out and fix your product.

The title reads, “Big Surprise, I’ll make you regret ever buying a brand you trust!” So i wanted to by another Toshiba Regza to replace the one I bought back in 2006. I have to say I love that TV and it still works perfectly! The picture is absolutely clear and the TV has not one issue. So my thought was get a newer one and I’ll have a newer one to entertain me for another 15 years. Where did I go wrong? I did buy it open box, and It was great until.. I happened to be watching Amazon Prime TV, and the screen went black. I thought i turned it off, but the audio was still on. So I actually had to turn the tv off and when it came back on I had to navigate back to Amazon and resume playback. This is ok if happening only once, but the tv now will cut the screen to black at the most nefarious of times! Such moments at random and frequent intervals eventually made me nutz!!! So after a week of such sadistic pleasure, I decided it is time to call Amazon. they told me to call best buy, I’m doing that now. to be continued….