Customer Ratings & Reviews

I have called multiple times but have never been able to reach a human. My new TV is fine, but the remote doesn't work. I just wanted to talk to someone about replacing it. I do not want to make an appointment for TV repair. I just wanted to tell someone that out of the box, the remote didn't work. I tried chat and was told I had to make an appointment. Ridiculous. I use my iPhone as a remote so it isn't an urgent issue, but a brand new TV shouldn't have a non functioning remote control.

i hope i never have to use the geek squad. nothing personal!

Haven't used the geek squad yet but it's nice knowing i have something that can protect my devices

loving the tv so far!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

I like too protect all my product from Best Buy u never know

Hopefully won't have to use it, but glad to have it, just in case.

This is a very good tv with a great picture quality. Good for bedroom.

fragile broke, needs better warranty for physical damage I paid nearly 100 for insurance and no repair covered for physical damage.

haven't had a problem, but good to know I have a plan

I have not yet utilized the warranty. I will be calling to have the tv checked

Luckily I have not have had to use this service yet...

best buy has one of the cheapest electronic protection services.

I haven't had to use the warranty on this but it was a good price

Great for. Overnight things main warranty doesn’t cover

Beware of warranty terms actually starts the date of purchase and not after manufacturer warranty expires as the employee stated. Shame on myself for entrusting the sales person and not reading the terms. And shame on the sales person for the misinformation to get the sale. TV went out one month after this warranty expired.

Nice prorection plan to purchase, we never know what will happen

$30 for TWO years, sounds good to me, you never know what could happen.

Haven't used the protection yet and hope I won't need it.

I contemplated this purchase. I make sure to buy warranties for most of my electronics. I have this warranty on all my tvs! Please be advised that it does not cover everything! I recently had two tvs damaged. The one tv went out for no appearant reason after a little over a year. I suspect some type of surge. It took Geek Squad over one month and two visits to determine that the tv could not be repaired because the parts were no longer available. When the replacement was finally approved Best Buy sent a contractor who could only deliver the new 50 in. They were unable to take down the old tv or mount the new tv. So the delivery had to be rescheduled until I removed the old tv and prepared to mount the new tv myself. The issue with the second tv was that the screen was cracked and it was not covered under the warranty. We have a toddler and unfortunately the screen on our old tv was cracked almost two years prior which was precisely why we were instructed to get the warranty. So of course I was flabbergasted when I disconnected my broken tv and carried it into the store just to be told that it was not covered. So I left the store after repurchasing the same tv for nearly five hundred dollars. Angry was un understatement. The warranty is a coin toss. The only way that it is worth it is if you have a surge.

Best Buy Geek Squad protection plans gives you a piece of mind!!