Customer Ratings & Reviews

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

Have not use this item yet so I'm not quite sure how to review it. I guess it's nice to know that you have peace of mind it you have an issue.

Sales agent lied about what’s covered. Company does not stand behind the lies their associates tell. Don’t waste your money.

Purchased the protection plan for a printer. Normally I don't splurge for these but this was a big purchase with high maintenance risk so I think it was worth the extra cost.

Buying this really depends on personal preference. At checkout make sure you clarify WHICH protection for your product you want.

Horrible service. Rude agents. Worthless coverage. They will not honor the warranty on your TV and you’ll end up getting bad attitude instead of the service you bought. Never buying the Best Buy warranty again.

Geek squad located in the Yakima city's Best Buy has been a scam before. Took an Apple computer in for repair and they wanted to charge around $300 to fix it. It would also be about a 2 weeks wait to fix. The local computer repair shop fixed it for $60 in 2 and half hours... Geek Squad is a joke.

My TV has been seeing issues only a few months after purchasing. Their own support was unhelpful so I came back to Best Buy to help. They said they cannot help me unless TCL has no way of fixing it and even if they did there is no Geek Squad available right now. So because of COVID, I am paying extra for a warranty I will never be able to take advantage of???? Very disgusting practice and it has discouraged me from purchasing anything else at Best Buy.

i would recommended to any high value purchases you do

I added the 2 year plan. Unfortunately my little kid broken the screen and did have the additional protection for damage. If you have little kids buy the additional protection

Complaint Regarding Order Cancellation and Delivery Handling

DOES NOT COVER EVERYTHING. USE ONCE THEN IT IT OVER WITH!

Was told I could not have this 5 year warranty carry over to the new TV I had to get cause my 58 in Westinghouse decided to shut down completely and was purchased last year. Spoke to someone to ask if the Geek Squad 5 year be elegible for my new SAMSUNG and the woman I spoke to was having a bad day that she just cut me short. Idk, but I had to buy an additional 2 year with this new TV! Also, went to pick it up and the dude in charge of the store pick up was lazy !!! Didn’t care to help me with the tv and was just dragging my box. Hurt my back too! I’m only

Problem with these programs is price such high portion of purchase price. Also doesn’t cover universal remote programming which is only issue I have had with items purchased.

Haven't needed to use warranty yet so hopefully it won't fail

THey are helpful... Just takes time to get to an agent who then turns around and hands you off to another agent with long wait times.

I came in on 2 occasions and felt like the geek squad wasn’t really there to help me especially when they broke the backs to help the person in front of me and the other behind me I was given an answer that it wouldn’t be worth fixing my item but you didn’t even attempt to look at it but yet another company was willing to help and then the manufacturer got involved and found out that the tv was fixable and it didn’t cost any. If the associate at all your location wouldn’t judge a book by its cover and work with me like they did for the other 2 folks I wouldn’t have such a bad taste in my mouth and maybe even would probably still be shopping at Best Buy

If your going to invest in something this should be it and keep your money protected for the product you purchased

Need to cover damage caused by the user it’s not fair I pay 1200 for tv then my baby throw something at it and Best Buy won’t cover that