Customer Ratings & Reviews

Tv was damage and when I called for customer care they needed to send someone to “fix it” they come 2 weeks later. Tell me to take tv in store to exchange . Take it to Best Buy store and they didn’t want to help me at all. Worst customer service rude ! Instead of telling us how they could help us they just told us there was nothing they could do! We have geek coverage.

haven't need them yet. It's only been 2 weeks. try me in a year

Written in without my authorization. Oh well, next time, READ FINE PRINT.

the TV picture quality is nice for the size (75 inch), however it gets pretty warm very quick

It was ok but could hav been better but u pay 4 what u get.

I have never had to use this protection plan but it’s a nice piece of mind

The in store sales represent assured us this covered any warranty issues or damage. Fully covered in case "you drop it in the parking lot". Within 6 months of the original purchase the TV was unfortunately damaged and not only will Best Buy not help, their team says so such plan has ever existed. This is a waste of money and a deception. Do not buy.

My cat knocked off my tv and when i went to claim the protection plan they told me impact damage wasnt covered what is the point in a protection plan if its only good if the tv messes up i bought the protection plan for damage to the tv like a kid accidentally running into the stand or ect. not for bestbuy to possibly send me a bad product then it become useless

I have no clue how good this coverage is until I end up using it.

In March purchased a 42” Insignia F20 Smart FireTV for my 76 year old mother that lives in SC. TV stopped working about 2 weeks after purchase. According to agreement they were suppose to provide home service for size 42 and Up and an appointment was made for to do a home repair. My appointment was canceled because they said they don’t do home repair for 42” tv however it clearly states it in the agreement. After making several appointments and having them cancelled at the last mintue, I had to drive 8 hours to drive the TV to a Best Buy’s store.

Well if you buy a computer they are helpful. The problem is I bought a TV and they give zero advice about setup instructions. They inform you that they can send someone out to install it for you or call the manufacturer. So the only good thing about an extended warranty with Best Buy is that you can return it to Best Buy instead of dealing with the manufacturer.

A little too expensive if you ask me. I was second guessing it since costco offers 2 years protection for free.

We have never been able to use the warranty because every purchase or gift broke right before the warranty expired

Extended warranty for tv purchased for extra value and peace of mind.

The agents brought my tv in and left it was in the factory box

They gave me run around on my computer but finally did their job

Haven't had to use it so I can't give it a true overall rating

I haven't had to use yet, but I'm sure it will be worth the value.

Might as well get one just in case anything breaks.

The added warranty seems to be needed and a good value as Tvs don't seem to last like thy once did.