Customer Ratings & Reviews

I purchased a Samsung 24"Smart HDTV for my teenage son in June 2016 (4 MONTHS AGO).3 weeks ago, we turned the TV on in the morning and the pixels were a mess. Took it to the store and they claim the inside screen had been damaged maybe by something hitting the screen, there was no crack or damage to the outside screen. My son wasn't even there to use the TV that morning we have no clue how it could have been damaged. So they sent it out to be repaired which is the ONLY thing this Protection plan covered. Again. 3 weeks later(long time to get to the repair facility), I get a call this morning saying it would cost $300 odd bucks to FIX the TV. REALLY? That's more than the TV cost!!!!! Never again, meaning I won't be buying my TV's from Best Buy anymore, the protection plan is not worth it.

This is the typical coverage plan they sell you for everything you buy. Please stop asking if I need this or don't. ITs kind of silly not to offer this for free. As it stands you need to buy the coverage, login, register your product. I couldn't register my product and now my coverage is pointless. Asking for a refund gets you put into an ever cyclical loop of 'sorry we can't refund you and even though you can't register your product we don't care' Sad and useless. Used to be worth it not anymore.

Wouldn't do anything until the manufacturer warranty expires

Asked salesperson about what all warranty covered. Was told EVERYTHNG if I bought the most expensive protection offered , so I bought what was SUPPOSED to be the top of the line. Salesperson showed me a pamphlet that showed accidental damage covered since I was worried about having young children and buying a expensive TV. HOPED to NEVER have to use warranty but lo and behold the kids hit and cracked the screen with a ball while playing in the house. Called and was told only thing warranty covers is IF it quits working other that damage.

I have not used this service so i cannot give a good rating

You pay for Geeksquad but they wont help you unless it's been over a year because the tv I bout has a 1 year warranty so GS said they can't do anything because it's Samsungs problem til them. And i can't get any answers from Samsung after they sent a tech to my house and told me it's a software problem and nothing the tech could do but call Samsung and see what they want to do. So I called samsung and they wanted to send a tech again.. WHAT???

The agents was very helpful and answered all my questions

I reported that my TV quit. A repair guy came out and said it needed a part. That was over a month ago. On the phone you get the run around as Geek Squad hires outside agents for their TV work and no one assumes responsibility. I've been waiting for 30+ minutes for the latest phone transfer. They are not even trying. I've never encountered this level of incompetent/indifference from a major company before.

Not enough range & motion wish I would have upgraded !

Not really sure if its worth it. Guess it’s there if I need it.

Great team excellent delivery good service I love beat buy

Loved the TV. Hated the fact that my warranty was a stupid buy. I spent 140 on the TV, 20 on the warranty. My son broke the TV, i paid 35 to send it away and get it fixed. They tell me it's set for an exchange. I get a gift card for 95 dollars. Got told the hisense tv is out of stock.

The geek squad warranty is good except for the fact the clock starts at purchase however your still stuck dealing with the manufacturer directly for the manufacturer warranty period, Best Buy claims your covered from day one except that’s only for non covered issues. You can’t go to Best Buy for covered issues or handle the repair via the manufacturer. That part is ridiculous.

For buying a brand new 4k tv the warranties should go to four years these tv are very sensitive

Whenever your buying any device greater than $500 I would recommend purchasing the geek squad protection

The warranty is great. Don’t take your chance and play it safe

I have not used to date' but hope to in the future.

Bought this for my TV, haven’t had to take advantage of it yet but it provides piece of mind.

Plan is a bit pricey, however I feel it was needed.

Plan is a bit pricey, however I feel it was needed.