Customer Ratings & Reviews

Easy to set up. Nice, big clear screen. Fairly easy to use for first time smart tv buyer.

It’s took a month before the TV was replace. It took one week to come check it out

The service was informational only, obtained while in store.

I haven't needed to use you guys yet but I'm sure you the best

Haven't had to use it yet. But I know when it is needed I will get great support!

The sales associate was misleading when it came to purchasing Geek Squad Protection. I specifically asked if this covered mishaps, such as falling and screen breaking etc. I was told yes and that is the main reason I purchased the protection plan. I had a mishap. The screen shattered. I contacted the service dept. I spoke with a really nice gal who set up my appointment. I asked her if the screen was covered and she said yes as well. I got to my appointment and the associate at the store refused to take the tv for service stating my protection plan does not cover a broken screen. So, there's $300 down the drain.

I bought this item on July 8,2023 and scheduled for delivery on July 24 that was change by BB to the 28. When I received the range it was damaged. I spoke with Maria from costumer service and rescheduled a new range for August 8, once again BB change delivery date for the 14 and then again for the 26. Second deliver second range damage. Now 50 days sconce y bought my range and paid for it I don’t have a range or a posible day of delivery. Costumer Service where are you???? The rating is for CS…

I always get the squad service. It’s quality tech.

I haven't used the protection plan yet. My fingers are crossed hoping I don't need to use it.

Haven't had to use it and I hope i don't, got it just in case

I bought insurance , and I had thought I covered all the bases most importantly “accidental damages physical”. Well no sooner do I buy my tv than I have an “accident” where the screen cracks. I go to the best buy where I bought the tv and am very disappointed to hear that there was nothing that could be done the insurance does NOT cover physical damage. I think the sales associates should have told me that when I bought the insurance or they could tell people buying TVs that there isn’t an insurance that covers damaged screens.

It’s a warranty.....................................

I purchased the protection plan as preventive insurance but haven't had to use it in 2 months.

Every time I have ever had an issue, they have handled it.

Never had to use it, but in case I do...I have it!

I couldn't give 5 stars because we haven't had to use it. Glad we bought & at a fair price

When I need to use this warranty then I can see the benefits

Not worth buying they dont help replace if you loose a part, you dont get your money returned so ill pass

I didn't use it yet, but I'm waiting for the day to use it.

This people are thieves,they forced me to get an insurance on a LG tv.i cant get no help when i need the service.